Booking In Date BMBI
B
Bike Remedy Admin
Book My Bike In is just taking off with our shop. We've found that a lot of rider are interpreting the Drop Off Date as the date the bike will get worked on/completed and thus becoming angry when we are unable to fix it as we are full. I've checked with Citrus Lime and the Drop Off date is the date the rider will drop the bike off and from there the shop chooses which day they will repair it.
Please can there better wording on the BMBI page for riders so they understand they need to drop their bike off on one day and expect it to be worked on another?
D
Dave
We've had 3 BMBI's in the last week where the customer expected the bike done that morning or afternoon.
If we can't get something added about this being a drop off time only then we'll have to stop using the service.
C
Clapham Cycles Admin
Completely agree with this
I
Info
100% agree. Was fine when the workshop was quieter over the Winter but starting to become an issue now. Liking the feature but considering switching it off due to this.
G
George Shipman
I definitely agree with this. Please could something be added where the Blue lines are in Bright/Bold lettering?
Please note: This date is for drop off only, your repair will be carried out after this date, please contact the store for more information
