Book My Bike In

Some more feedback from the guys in store. Can we block a specific date from any bookings. We have a few events planned where will be closed as working off-site. Also the mechanics have training planned during the season. It would be good just to be able to block out this date. I'm sure other retailers would benefit from this. I understand we can block days in operating hours and that stops bookings for that day for all weeks. This doesn't seem to work for us as we have a lot planned during the season. This would be good to implement.

Ability to remove the "afternoon" drop off option.

Hi Guys, some feedback from the mechanics (who love BMBI by the way). If we have a specific service that either takes a little more time or space, example a cargo bike repair/service. Could there be a way to limit how many are booked per week or month? - basically, some flexibility to control this. It may not be possible to accommodate more than the store can hold and wouldn't want these to overbook. We had 3 in last week and proved a bit of an issue. Any thoughts would be good.

Would it be possible to do some work on Book My Bike In's Google ranking? It seems like a great platform, but when I search for bike servicing in my area it doesn't show up on Google. If I search for Book bike service in my area then it shows up on page 7.

Book My Bike In is just taking off with our shop. We've found that a lot of rider are interpreting the Drop Off Date as the date the bike will get worked on/completed and thus becoming angry when we are unable to fix it as we are full. I've checked with Citrus Lime and the Drop Off date is the date the rider will drop the bike off and from there the shop chooses which day they will repair it. Please can there better wording on the BMBI page for riders so they understand they need to drop their bike off on one day and expect it to be worked on another?

Hi There, we have encountered issues with web bookings where we get no shows. This messes up our scheduling and staffing levels, although this is meant to be the date of drop off and not the work, customers often see this date as the date for the work to be carried out as mentioned in a previous post. My suggestion would be a if were able to charge a reservation fee or deposit we could then refund this at the point of collection by taking off the bill after the service work is completed. My feeling is that this would drastically reduce no shows, and worst case compensate us for the time lost if they do no show.

It would be good when the service is booked through bmbi, when you print the receipt relating to that job the job notes would be on that receipt for the mechanic to read when quoting the job this will save us a load of paper and printer ink of printing the a4 invoice.

The customer has a box to enter the details of what they require. However they regularly forget to add what bike, what model, how old, etc.etc. please could you add some boxes which are a required field. MAKE, MODEL, LAST SERVICE DATE, would be a good start.

We all work slightly differently and having the exact same email wording for the BMBI confirmation email doesn't work for everyone. Can we have a custom text field that we can insert into the confirmation email. Or ideally if we could fully customse the email that would be even better!

if the workshop diary is full for a specific day, the book my bike in site still lets customers book in for that day, this should not be the case, or there at least should be an option to enable this feature