Multiple service selection | Voters

Multiple service selection

Paul Cann

We would like the option for the customer to select multiple service options e.g fitting a headset and fitting a new chain. That way we would have a better idea of what the customer requires when they bring the bike in.

March 4, 2025

Neil McQuillan - CEO Citrus-Lime

Paul, 
That's an interesting idea and not one I've heard before. It's a good one. 
One thought.
One thought:
A simple list like this generates the most service booking. In the circumstance you have above, the user can select “I’m not sure” and enter job details in the comments box. However, that might not align with your goal—if, for example, you want to gather specific details about the work in advance. While this approach provides more information upfront, it  results in fewer bookings and more phone inquiries.
When I book a bike service, I’m often unsure about the exact work needed, so being asked for details could be a deterrent. I’ve been riding MTBs for 20 years and own about seven bikes, yet when for example my shifting goes bad, I’m never certain whether the issue is with the cassette, chain, or something else.