Cancelled order history in customer account
G
George Warehouse
When a customer order is cancelled before being run through the till (web orders mainly) there is then no record of the sale ever taking place against the customers name in the back office. This is needed because:
It's proof a customer had an order so we can check associated payments/refunds
It makes the re-creation of an order (if one was cancelled accidentally) much easier/
Etc.
B
Ben
We add an item line called cancelled to the order so that it is tracked in the Purchase History. However:
- This doesn't track the items, amount and payment method (although you will have an order confirmation email for this)
- It doesn't work particularly well since integrated refunds were released as the order closes each time you remove an item. You have to add the line to the order before you remove the last item and tick for pick up.
I agree that proper "Cancel Order" button that recorded this information would be useful. It could solve the issue where you cannot cancel and refund an entire order in one go with integrated refunds as well.