Citrus-Lime Backoffice

There has to be an easier way to change this. I have wasted half a morning trying to change the Matrix price via Wizzard with the help of "Live chat", and it can't be changed. Why is something that could be so simple made so difficult? We can change the cost price easily when it's not a matrix parent. I hope you will consider this, as there have been requests in the past from other users. It's so time-consuming and frustrating when the items are not Sim import. :)

A customer bought a thing, or paid a deposit on a thing, but then brought it back for a refund or cancelled the order - and therefore needed a refund. Our accounts department want to check if the original purchase happened in one VAT quarter, and the refund happened in a later VAT quarter. Also, the customer changed his mind and wanted to order it again. Also also, we might want to check whether this customer habitually places orders and then cancels orders. Purchase history is where we go looking for answers to this kind of stuff, but it's not there!

The new Adyen powered payment links don't seem to show Apple Pay / Google Pay as an option to quickly pay a balance. Any idea if this can be enabled? The old stripe powered links had Apple Pay as an option and it worked a treat!

Thought of this when running a PO based on sales and the given supplier did not have the item in stock. Additional/alternate suppliers availability within the item attributes to quickly see who does have the item needed in stock (at the time SIM was updated) helping decide who to order from next.

Matrix attributes can no longer be separated by name and code, e.g. Attribute = 'Black' and Code = '270'. This was possible in the previous version of the Back Office, and it allowed generating matrix items where the ILC was MatrixTestSM270 and description was 'MatrixTest SM - Black'. The issue with the current functionality is that I can't quickly generate matrix items where the ILC matches the supplier's SKU and the description still makes sense - it's one or the other unless I manually edit each child item after generating them.

It's great that we have this feature now, but we need a Purchase order wizard to amend these dates are constantly changinf from suppliers and we need to manage these back orders using a wizard

As you know, SIM is not currently compatible with the Channel Islands so we can't import items from SIM with the correct price. UK MSRP includes 20% VAT, which we do not have the Channel Islands. Since the upgrade this week, it seems we also now can't amend the 'Price' field and the 'MSRP' field from SIM items, without doing a Wizard (even if only for one item). After a year using the system, it's taking us a staggering amount of admin time, just managing pricing, as all products need to be manually amended either individually or with a wizard. Can you please: Add a custom calculation box in SIM somehow so for Channel Islands stores, imported products will have the correct price (eg. UK MSRP for a product is £100.00, the Jersey price is calculated as follows: £100 / 1.2 =£83.33 * 1.05 =£87.50) when we import from SIM. Allow us to manually update an individually imported item without needing a wizard. Thank you, I know almost no-one will vote for this as it only affects stores in the Channel Islands but I feel this should be standard. So I hope you'll assess it fairly. Let me know if there is another simpler way as this is affecting our business really negatively. We were not aware of this before we wen't live a year ago. Thanks so much Tony

Should be able to delete items that were added in error, providing they have never sold of have any history. for example - we did a sim upload but not realising it had stuff on it we would never use.

Having the ability to search by dept/category on the calculate screen would be immensely helpful. For instance, when we are inventorying the Clothing department it would be much easier to focus in on the Jersey category to see discrepancies. Adding those 2 fields to the Manage View button would be awesome.

We have numerous items that the suppliers counts as 1 but we then split into the individual packets inside i.e. a box of 8 or 12 etc. When re-ordering we can accidentally place an order of 8 boxes. Currently there is an MPQ which is ideal for when the suppliers splits the boxes on there system but we are hoping for a potential fix in the form of an SPQ (Supplier Pack Quantity) and maybe another column on PO's for what will be exported to excel and what gets checked into our stock.