Citrus-Lime Backoffice

It would be good to be able to alter the "Parent" matrix cost price without using the wizard. This would then change all the cost price for all the "Child" items. this would speed time up to get on with other things. Especially as some suppliers do not provide the Cost price (Endura) Just like you can change the "price" in the Matrix Parent and this automatically updates the child price. Thanks :)

Hi, when using the item search page, it would be useful (for us at least) to ba bele to add the bin location as one of the options on our screen.

We’ve been successfully using the scheduled service reminders for some time now, and they’ve been doing a great job managing the process in the background. It would be a really useful addition if we could run a report (either in POS Back Office or Cloud Reports) that lists all upcoming service reminders that are due to be sent out. This would allow us to personally follow up with customers who have services due, helping us strengthen customer relationships and potentially increase bookings.

It would be smoother and more convenient if employees could clock in and out merely by inputting their PIN rather than their cashier number AND their PIN.

I've attached screencaps of the menu options available for the "Actions" button when clicked from 3 different screens in Back Office: Customer Orders, Customer Order Lines and Customer Orders with Stock from This Purchase Order. All of these have the option to Change Order Status and/or View / Edit Order Notes. Could those options just be combined into a single Edit Special Order Details option that opens the Edit Special Order Details popup we see in the POS? I find I'm often needing to access all the fields in that screen in a single interaction, including Set Reference, which can otherwise only be changed from the POS.

When updating a single child item of a matrix it would be nice to offer to update all of the children that are part of the matrix. Or a message saying that this item is part of a matrix and will not update similar items.

Currently, when I filter by a specific Department, the Category drop-down menu displays all Categories (from all Departments). For example, when filtering to SERVICE, I see Categories from every Department, which makes it difficult to identify the correct Category (especially since common terms like Brakes, Tires/Tubes, and Wheels appear in multiple Departments). Could the system be updated to show only Categories related to the selected Department? This would streamline the process and make it easier to narrow down or select the right Category. Thank you for considering this change!

We do a lot of our orders locally as the items are too difficult to ship via courier. Printing a long list of 40-col receipts was the easiest way to do this and we constantly have the issue of either delivering to the billing address or wasting time copying the delivery address into the comment section. Ideally we could add in the delivery address underneath the billing address or swap it out as long as it still held the phone number. This could easily be a customisable thing in the receipt configuration section. It would be amazing if this could be added.

Our bookkeeper has stated that the new CitrusPay process is harder to reconcile. At the moment the info we need is spread across 2 screens and only available one-day-at-a-time, so for a week of 7 days trading we need to send over 8 attachments. It could so easily be condensed into 1. we currently send a copy-paste of the data on this screen: https://pos2.citruslime.com/pos2/#/backoffice/citrusPayPayouts and then download each of the individual "Related Transactions For Payout", which can only be viewed one day at a time. It would be awesome if, as part of our Z-report process, we could just select the start date/time, the end date/time, download one spreadsheet that shows all the transactions, all the fees, and includes the CitrusPay Payout ID and the total payment amount. This would save effort and reduce the likelihood of simple errors.

When looking through a customers history its a big long list of items, and its hard to see what relates to each other, for example when a customer has more than one bike and they have a service history, i would like to be able to see what items on the purchase history relate to that particular bike , this would also allow you to search by web "order number" for web orders aswell.