Citrus Pay Charges
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Emily Russell
Hi, following up on feedback i've left previously and after having a chat with Niall earlier about charges, I wondered if there is a reason Citrus Pay charges are deducted daily from the total transaction amounts? Previous card suppliers we have been with would pay out the full amount that goes through the machine which makes reconciling bank accounts really easy, and then would invoice monthly for the total transaction fees and card processing costs. I'm just curious really, if there's a reason why?
Neil McQuillan - CEO Citrus-Lime
There are two global providers of this kind of service with advanced card processing and security Adyen and Stripe and they both work in this manner. I agree the more traditional approach is better but that's the one the industry has settled on sadly and the overall net win from these providers is significant in terms of reliability, PCI compliance and the advanced API's they provide.