Create a text message hub like Imessage
Keswick Glenside
Lightspeed had a page where every customer that has texted you showed in a column on the left side of the page and when you clicked on a specific customer it would show you the entire text message history with that specific customer on the right side of the page, but would still keep you on the same page. Currently citrus lime takes you into each individual customers profile when you select text messages from the daily notifications.
A
Anthony Folk
Hey Suzy,
That is where we are using it. I have also used it on the customer page and it is very disorganized. you cannot view the text unless you click into each individual one. Why not have a fluid thread you can view all texts with?
If one of our employees has read the text message and we forgot the customer name it's gone forever. Having a central messaging page to always refer back to a conversation is essential. This could easily result in a loss of sales.
Suzy Weightman
Hi there,
When you use the unread notifications, or the customer comms button in the POS it should show you the panel on the right hand side with all communication history (previous text messages) with the customer.
Is this where your using the text message functionality?
Thanks,
Suzy