CitrusPay // Show the last 4 digits of card | Voters

CitrusPay // Show the last 4 digits of card

complete

Ben

At the moment there is no way for our CS team to be able to inform a customer which card they used (or are refunding to). In SagePay/Opayo it showed the last 4 digits of the card that was used.

Can this be added to the More Info section.

June 18, 2022

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complete

Ben Kippax

Work has carried out on this area of the system and we now have the following implementation. Depending on the payment provider, the either of the following examples will be present for all transactions (historical and new).
That is to say that, with some payment providers, we get a masked number, whereby some of the IIN (Issuer Identification Numbers) are available, and with some payment providers we only have the last 4 digits of the card available.
It is scheduled for release _around_ 5th April

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in progress

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planned

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in progress

kevin

Hi All,
We've not managed to get this completed in time for testing this release, so it has been re-arranged onto the May 17th release.
Apologies for the delay on this one.
I know it's important to you, so if we do get a chance to release this sooner we will.

Ben Kippax

marked this post as

planned

Hi all, we have discussed this and it is now planned for the March 2023 release.

Neil McQuillan

Ben Kippax: thanks for driving this one on Ben it was off my radar.

Joe Garnett

I think this would also be useful integrated into Citrus Pay Wallet when a customer has used this too as at the moment there is no real security information with these payments. Only that its been "Approved by Network" "Normal" Transaction is "Succeeded" and outcome us "Authorized" again in sage pay this information was a lot more detailed and helped us out a lot with identifying fraud

Ben Kippax

Would it be acceptable to put it in the security info modal?

Where the auth details live (on the payments page).

Beccy.B

Ben Kippax: Yes, it would but it would be very useful to see the card info when you look at the refund info as well

Joe Garnett

Ben Kippax: Yes this would be very useful!

Joe Garnett

Ben Kippax: is there any update on this being available please?

Joe Garnett

We are getting a lot of chargebacks now after christmas, and its becoming impossible to get to the bottom of them without this information now. Please help!

Rob Caine

Joe Garnett: Agreed. I've taken some time to look into this issue and, with the data that we have access to, it is far too time consuming to even just work out which transaction a chargeback could relate to.

The instance I looked at, I could not 100% confirm that the transaction I found was related to the chargeback I had.

Tom Bowden

This would be a massive help. It can take some time to determine which transactions to refund.

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