Cloud Merchant Tools

I would like to request a new standardized report in Cloud MT that would allow retailers to review how groups of similar products are categorized, classified, and tagged in Cloud MT. Cloud MT already provides useful standardized reports for specific purposes, such as the Inactive Items and Back in Stock reports. I believe a "Product Categorization & Tagging Review Report" would be equally valuable, particularly for retailers working to improve the consistency and accuracy of their product data and groupings on their e-commerce sites. The Need Currently, it is very difficult to review the setup of similar products as a group. For example, I would like to review all of my e-bikes together to make sure comparable models are being categorized consistently. I need to be able to quickly identify situations where one e-bike may have a different Department, Item Group, Primary Category, Google Category, Browse Filter, or other product attribute than other similar e-bikes. Reviewing individual Item Cards one at a time makes this extremely difficult because there is no practical way to compare the products side by side or spot inconsistencies across a category. The same issue applies to virtually every type of product we sell. I may want to review: * All e-bikes * All bells * All locks * All baskets * All bags * All tires * All vehicle bike racks * All helmets * All child seats or trailers * Any other group of like products This is why I believe the capability would be useful to Cloud MT retailers generally, rather than being specific to my store or to e-bikes. Requested Report Capability Ideally, Cloud MT would provide a standardized report that allows the retailer to first select the group of products they want to review. Depending on how Cloud MT structures the data, that selection might be made by Department, Item Group, Primary Category, Brand, Supplier, Activity, or another appropriate product grouping. (Maybe it could even give us the choice to review products by our POS Department/Categories.) The report would then display the selected products as rows, with a comprehensive set of the Cloud MT fields associated with those products as columns. For example, when reviewing e-bikes, I would want to see fields such as: * Item Code / SKU * Product Name * Brand * Supplier * MT Department * MT Item Group * MT Primary Category * Google Category * MT Activity * MT Browse Filters * MT Product Type or Sub-Type * MT Electric Bike Type * MT Age Group * MT Gender * MT Color * MT Material * MT Wheel Size * Any other Cloud MT categorization, filtering, website, or product attribute fields associated with the item The goal is to provide a single consolidated view of the data that determines how products are organized, filtered, displayed, and found within Cloud MT and on the retailer's website. Example: Reviewing E-Bikes As one example, I am currently trying to determine whether all of my e-bikes are consistently configured. I would like to be able to quickly answer questions such as: - Is every e-bike using the same appropriate Primary Category? - Are all e-bikes using the appropriate Google Category? - Are all e-bikes assigned to the Electric Bikes Department and Item Group? - Are similar types of e-bikes using the same Browse Filters? - For example, are all cargo e-bikes identified as Electric Cargo Bikes? Are comparable commuter or city e-bikes categorized consistently? - Are some products missing fields that have been populated for otherwise similar products? - Are products from different suppliers or brands being categorized differently even though they are functionally the same type of product? A report that presents these products and fields together would make inconsistencies immediately visible. Why This Would Be Valuable I believe this type of report could serve as an important data-quality and website-management tool for Cloud MT retailers. Consistent product categorization affects much more than the Item Card itself. It directly impacts: * Find & Filter * Browse Filters * Website navigation * Product search results * Category pages * Customer filtering options * Google product data * Overall consistency of the retailer's e-commerce site It is particularly important when product information is being supplied or maintained by multiple brands, distributors, suppliers, and retailers. Small differences in how otherwise similar products are categorized can accumulate over time and become very difficult to identify. A standardized report would give retailers a practical way to audit their product data, identify anomalies, and maintain consistency. Suggested Standard Report I would therefore like Citrus-Lime to consider adding a standard Cloud MT report along the lines of: Product Categorization & Tagging Review The basic workflow would be: Select a group of products → View those products together → Review the complete set of categorization and attribute fields → Identify missing or inconsistent data This would turn what is currently a time-consuming Item Card-by-Item Card review into a much more manageable product-data audit. More importantly, I believe this would benefit any Cloud MT retailer trying to maintain clean, consistent product data as their inventory, supplier feeds, and websites grow. Thank you for considering the request. I appreciate the continued work being done to improve Cloud MT and hope this is something the development team will consider adding to the standard reporting tools. Thank you, Toby

I’d like to suggest an opportunity to improve the consistency and usefulness of SIM data within Cloud MT by providing participating brands and suppliers with basic guidelines for categorizing and tagging their products. As I work through reviewing and correcting the categorization of products on our website, I’m finding that similar products can be categorized differently depending on which supplier provided the SIM data. This creates inconsistencies within Cloud MT and, ultimately, on retailer websites. E-bikes provide a good example. Cloud MT already provides a useful structure for categorizing an e-bike, including fields such as Primary Category, Google Category, Department, Item Group, and Browse Filters such as Electric Bike Type. However, the value of that structure depends heavily on suppliers applying those fields consistently. For example, Citrus-Lime could provide participating e-bike suppliers such as Velotric, Pedego, JBI, QBP, PGW/BikeCo, and others with a standard set of guidelines for SIM e-bike data. Those guidelines might specify that an e-bike should consistently use certain baseline classifications, such as: • Primary Category: Shop > For Bikes > Electric Bikes • Department: Electric Bikes • Item Group: Electric Bike • Google Category: Sporting Goods > Outdoor Recreation > Cycling > Bicycles Citrus-Lime could also provide definitions or guidance for the Electric Bike Type Browse options, such as: • Electric Cargo Bikes • Electric Folding Bikes • Electric Full Suspension Mountain Bikes • Electric Gravel Bikes • Electric Hardtail Mountain Bikes • Electric Hybrid and City Bikes • Electric Road Bikes • Electric Trikes • Moto/Café Style For example, suppliers could be given a simple definition explaining that a typical upright commuter or recreational e-bike belongs under Electric Hybrid and City Bikes, while Electric Road Bikes should generally be reserved for performance-oriented road bicycles. Likewise, a bicycle should not be categorized as a Cargo Bike simply because it has a rear rack; the bicycle should be specifically designed for significant cargo or passenger carrying. I'll attach an example below. The suppliers know their products better than anyone. If Citrus-Lime provides the taxonomy and basic rules for using it, suppliers should be in the best position to correctly categorize their products when they provide the SIM data. I believe establishing these guidelines could have several benefits: • More consistent SIM data across brands and suppliers • Better Find & Filter and Browse Filter functionality • More consistent website navigation and product presentation across Citrus-Lime retailers • Less manual data cleanup for individual bike shops • Fewer retailers independently making different decisions about how the same type of product should be categorized • Better scalability as additional brands and products are added to SIM Most importantly, it would allow SIM to do more of what I believe it is intended to do: reduce the amount of product setup and maintenance required at the individual retailer level. Without common guidelines, each supplier may make perfectly reasonable but different decisions about categorization. The retailer then inherits those differences and has to identify and correct them one Item Card at a time. When hundreds or thousands of products are involved, that becomes a significant workload. E-bikes are simply one example. The same concept could eventually be applied to other common cycling products such as helmets, locks, lights, baskets, bags, tires, vehicle racks, child seats, trailers, and other accessories. I’m not suggesting that Citrus-Lime needs to dictate every field for every product. Rather, providing suppliers with a relatively small set of standard categorization requirements and definitions for the most important SIM fields could significantly improve consistency throughout the system. I think this would make SIM more valuable for suppliers, Citrus-Lime, and, ultimately, all of us retailers who rely on that product data to build and maintain our websites. Thank you for considering the suggestion, and thank you for continuing to help me better understand Cloud MT and how all of these pieces work together. Best regards, Toby, Owner Pismo Bikes

Would be useful to be able to link specific products on a product page. An example would be a Specific tent. It would be great if the customer could scroll down to the 'You may also like' section and see the additional footprint, carpet, extension, etc that is designed for that specific tent. I see that this was a feature in the old MT, could this be reinstated? Creating a Facet Collection for every tent we have in our collection is not sustainable, especially when models change every year.

it doesn't see appropriate that all staff in MT see the 365 day rolling revenue - a new member of staff may start and the first time they log on they see the totals. i think this only shows for administrator but administrators needs to be assigned to work on the site.

What: We need detailed Star Buy Reporting that tells us how many instances there have been based on the Star Buy itself. E.g. Star Buy Name vs Number of uses Original Price vs Discount Given Total Av GP per Sale Why: So we can run better reporting and monitor profitability on all Star buy campaigns.

Could we have a manual entry option for FAQ so we can upload emailed questions and answers adding more depth?

Currently you can only view the 40-Col Receipt. It would be very helpful to be able to print instead of view Full-Size Receipt then having to print a full size paper.

I just had an order placed on the web and then the customer reached out to cancel shortly after placing the order. If we were able to manually capture the payment when we confirm the order, we wouldn't lose the transaction fees from refunding the order.

Please add: Hitch Mount. For e-bikes the roof mounted racks and trunk mounted racks are not strong enough to hold a 50 - 90 lb e-bike.

Would you please consider listing the individual sub-items that are included under the Item Group “Finishing Kit” on the Find & Filter Set Up page? Currently, under the sub-categories, it simply shows: 1. Finishing Kit Options. It would be much easier to understand, manage, and keep track of what is included in this group if the individual sub-items were displayed instead: - Bar Grips - Cables & Wire - Fenders - Grip Tape - Handlebar Tape - Handlebars - Headsets - Stems Having the actual sub-items visible would make it much easier to see at a glance what has already been included in the Finishing Kit group and what may still need to be added. This would hold true for all the Item Groups that have have subcategories listed as "1 Item Option." For example, this would hold true for Tool Options, Pump Options, Bike Frame Parts, Gears & Drivetrain Options, etc. We need to visually see what the options are to know what's in each Item Group. This is especially true for those of us just setting up all of our inventory in Cloud MT. I want to be able to print this listing so that I can more easily find the Item Group and Subcategory I'm looking for, without hoping between screens and drop down menus. Thank you for considering this improvement!