Paying with gift vouchers ONLINE
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Fiona
If someone is paying for their online order with a gift voucher, the checkout system still requires billing details. Totally understandable when the voucher doesn't cover the basket value... but in cases where it does, I don't see why this is necessary. It just ends up with more checkout steps and abandonned baskets when customers get frustrated.
Neil McQuillan - CEO Citrus-Lime
Do you mean the entry of a billing address or its requiring payment details to be entered?
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Fiona
Neil McQuillan - CEO Citrus-Lime I'm not entirely sure. I can't properly replicate the issue my end, like I usually would- as it is with a gift voucher.