Remove click & collect tab when items are inactive
F
Fiona
People are still able to land on inactive products through old google urls. Although the option to "add to basket" is removed- theres is still the "click + collect" box displaying, even though you cannot add anything into that box.
This leads to lots of dead clicks from customers trying to add their location. Having the option there is misleading. I know it has that blue box saying item item is inactive- but we're seeing an issue with customers not recognising that and tapping away to try a "click + collect"
C
Chris
I've just watched a customer try to buy a pair of keen walking shoes we no longer stock for 30 minutes... we don't even stock keen anymore. I can see how it's confusing and that they're not alone, we're getting multiple videos per day of this happening on clarity.
This is probably leading to some annoyed customers that may not return.