Add Royal Mail Tracked Services for Large Letter options with RM
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Nick Johnston
We have had our new Citrus-Lime website for a number of weeks now but still unable so sort the mail service for large letters.
We have been told that new services will only be implemented if they are popular on here. We are looking for Tracked, signed, and compensated services
The update we have gotten from Royal Mail is as follows
The Royal Mail 24/48 standard service is CRL. This is added to almost every customer’s account.
The codes RM1 and RM3 that your integrator is requesting are live service codes, but I have not come across them before. Across our business accounts, there are apparently only four companies with these services on their account.
This service will not offer compensation for loss or damage, or tracking, only a scan on delivery.
Can we please add more services to the integration.
Tracked, signed, and compensated I would expect to be standard and not the exception to the rule for large letters.
Thanks
Nick
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Laura Foster
Hello all,
We will be sending some more details instructions to those who have voted on this post until now, but I thought I'd also add some basic information here for ease of access.
Which Large Letter services are supported?
The service codes which have been added are as follows:
Service Name Service Code
Royal Mail // TrackedLetterBoxable24Signature // TRNS
Royal Mail // TrackedLetterBoxable24NoSignature // TRNN
Royal Mail // TrackedLetterBoxable48Signature // TRSS
Royal Mail // TrackedLetterBoxable48NoSignature // TRSN
How do I set these services up?
If you would like to make use of these Large Letter options in POS, you’ll first need to make sure the services are available for your Royal Mail Account. If the service is not available for your Royal Mail account, you will see an error when trying to use the service in POS.
Once the services are available for your account, you’ll need to set them up in the Courier Integration Module.
If you’d like a step-by-step guide on setting up services in more detail, please feel free to refer to the following section of our HowTo: https://howto.citruslime.com/43293-courier-integration
For a step-by-step on printing a courier label from POS, please refer to this HowTo: https://howto.citruslime.com/sales-returns-and-exchanges/how-do-i-create-a-shipping-label-for-a-transaction?
Alternatively, if you’d prefer to talk any of your questions through or require assistance with an error, then please feel free to contact our Support Team (https://citruslime.com/support/) via the usual channels of Live Chat or telephone, as we’d be happy to assist.
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Peter Carol
I saw the email and have added tracked48lbt, but there isn't tracked24lbt
Neil McQuillan
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This change was made live this morning, we now support tracked Large Letter services.
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Chris
Neil McQuillan Thanks for doing this. Really appreciated.
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Chris
Just had a go and it didn't work.
Suzy Weightman
Chris: Hi Chris,
We rolled out the changes yesterday, and I believe Laura has been in touch to get you set up and this working. I'll follow up on this separately to make sure everything is working for you.
Thanks,
Suzy
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Chris
Suzy Weightman Hello, yes I may have jumped the gun in my excitement. I've just had an email bad from RM and it looks like we're now cooking on gas! I'm doing a live test today to be 100% sure
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Chris
We'd love more services for royal mail. Tracked Large Letter, MP7 international and AGE verification to name a few
Neil McQuillan
Merged in a post:
Royal Mail tracked large letter / Royal mail letter options
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Nick Johnston
I am not sure why, but we dont have the option with CL to use the following services.
Large letter tracked 24 and 48
This means we have to ship everything as a parcel costing us in some cases .90 per items shipped. Or a Large letter that is not tracked, which does not work for the value of our items.
We have them on our Intersoft account but not able to use.
cant we have this basic service added in?
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Chris
Is there an update for this case?
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Roxie Thomas
Hello All,
The Support Team has been made aware that it is possible to generate a Royal Mail 24/48 Large Letter label from the Courier Integration Module.
The Royal Mail 24 Large Letter and Royal Mail 48 Large Letter services themselves are not supported by our provider, however it is possible to print a Large Letter label by using the standard 24 and 48 hour services.
You can do this by:
- Selecting RoyalMail24 or RoyalMail48 as your service option within the Courier Integration pop out in CloudPOS
- Before selecting to print, adjust the Pre-defined Parcel Size, selecting Large Letter, as in the screen capture provided.
Please note that this also works for the Tracked48, as well as Tracked 48 Signed. This will be billed by Royal Mail as a large letter.
Thank you Luke Skinner for sharing this information.
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Charlie
Roxie Thomas: Oh I didn't see this reply. I will give it a ago for a week and see if we are billed correctly. Thank you for taking a look for us
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Nick Johnston
Charlie: Roxie Thomas there appears to me in thread that you can send a large letter? but further down you cant? can you let us know if it does actually work or not as so far we have not managed to get it working. We have the drop down as per your image above, but cant see how to get a tracked large letter.
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Charlie
Nick Johnston: Hi Nick, nope, i tried but I am afraid it does not work for tracked services. Sorry! Hopefully it will work soon as I am currently using two systems (courier integration for parcel and click+drop for large letters) to process orders.
Nick Johnston
Charlie: Same as us. Genuinely cant understand why there is not a tracked large letter option. The two screens and Click and drop is clunky and outdated let alone inefficient
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Nick Johnston
Charlie: as well as not being able to send more than one item to the same address. i am told there is no demand for these services. i cant think who retails online and has no need for a recorded Large letter !!
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Luke Skinner
I've just spoken with Citrus Lime support about this, as in fact Large Letter does work - just not in the way you might expect. My colleague who does most of our despatch has educated me on it! I'm sure an update will be coming from them to explain how to use this functionality. It's a bit of a relief to be honest as it would be a huge inconvenience to have to process these shipments manually.
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Nick Johnston
Luke Skinner: Its a positive start. The service i should have referred to is letter boxable. LBT i think the code is. The letter boxable service gives tracking, and compensation which is not available with large letter.
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DJ
Wholly support Nick's comments and this seems to me to an easy win for Citrus Lime. Just sent 3 parcels this morning which would have been large letters if the option had been available.
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Nick Johnston
Neil McQuillan perhaps you could give your thoughts on this? clearly there is a need for large letter.
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Nick Johnston
Neil McQuillan How are the requests ranked? I see in your new update release you have suggested that customer account grace period is implemented. This is a newer than this post and has less interest / engagement.
We cant see how we can remain competitive with out a range of postage options.
feel free to add anything else Luke Skinner DJ Charlie Pasq
Neil McQuillan
Nick Johnston: Its a mixture of the resource we have across the two teams (ecommerce/POS), what other tasks we have on, how hard the task is to implement and what skills are required. That and what we believe the impact of the change will be.
In the example you reference the problem was causing an Equestrian retailer major issues, it was easy to sort, and we have a release of Cloud POS coming to a code freeze so the timing was good.
This one annoyingly seems simple but is quite complex to implement. If it wasn't as Leanne here is a bit advocate for your business it would have been sorted.
This and a stack of other courier integration issue are on our radar for after the next POS release.
One thing which helps the business case here on this kind of issue is that you are using the courier integration module for other services, you can setup these two as offline services and print manual labels for them and the other services will work correctly.
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Nick Johnston
Neil McQuillan: Thanks, i get your point. I dont think I have conveyed how important this is to our business. I have spoken with Leanne this morning to update CL on how this affects us and others.
We cant scale manual work a rounds Neil McQuillan, this was one of our main services not a prodcut we used once and a while.
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DJ
Nick Johnston: As before, I think this is one that I support getting pushed up in terms of priority. The manual work around advocated surely must be a very temporary option (I would hope).
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Nick Johnston
DJ: From my understanding its not likely any time soon. If you hear differently please let us all know
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