Courier Integration Module

When generating labels from customers who have bought from us in store and provided a mobile number, but not a landline, the telephone number for CIM labels is empty. Would it be possible to set a rule that if 'Telephone' is empty, the number stored under 'Mobile' is used to pre-populate that box? Carriers use this number to update the customer on delivery times, or for the driver to contact them. It's invariably done by SMS and the use of a landline number in this field is at best unhelpful.

The old API is being discontinued shortly. This introduces the parcel group. I think a group can be created manually at the end of the day by the shop, once all packages are created, before collection. Here is the API doc link: https://ecommhub.anpost.com/docs/api#/

Furdeco are a premium 2 man courier and perfect for shipping bikes. all the generic couriers find it a struggle when dealing with bigger bike boxes and the QTYs larger customers like us do. they also ship bikes for go outdoors/jd sports as well as TVs for Richer sounds and furniture for people like barker and stonehouse. their prices are also most of the times better than the generic couriers. could you look at an integration with them so we can provide customers better quality couriers and more choice to your customers. Thanks

with the rising use of delivery lockers, this service would be great for customers who are looking for an alternative to door delivery (also a reduced risk of "safe space" discrepancies and thefts) as i understand the rates are good for sub kilo parcels. cheers Liam xo

Shipping postcode districts need to allow finer control of postcodes, we would only need the first half, so in my example FK1, FK2.. upto FK20. VERY unhappy customers who quite rightly challenge they are NOT in the highlands for couriers!

The integration does not correctly send a customers email address and mobile number to Royal Mail. So customers don't get pre advice and other options to manage their delivery. I find this very odd. The data is in the feed to the carrier partner Intersoft and is sent to Royal Mail but not with the correct notification preferences to trigger anything being sent. At least that's the case for Tracked 24 and 48 services we use anyway. So for Royal Mail deliveries they get one email from us, this has a link to the tracking page but not even the tracking number is in the email. Given sending emails and SMS is free from Royal Mail this is a no brainer to change, allows a customer to manage their delivery and would cut down on queries. This data is used with other carriers so why not the biggest delivery service in the UK?

there is currently no way to get the tracking numbers out of ship.citruslime.com . either by export or API. with more and more addons being used (such as AI to give customers the info and not wasting time for our staff, it would be great to be able to access this info

Life would be a lot easier if we could create shipping labels from the supplier card, like we're able to do from a Customer card, when we have faulty goods to return. We would only need to produce a single shipping manifest and for the time saved entering these manually into the carriers system would be well worth the 22p per label fee.

Is there an update to be expected for 2025, I don't think I'm alone when I dread having to make any changes in the shipping module. The thought of adding a new courier keeps me up at night! Getting current Royal Mail services was an uphill battle, I'm not sure why this was the case. I'm guessing it's just as complicated if not more so to work on CLs end. When this does come around things like this could really help: Ability to block items from sale in certain countries Ability to restrict services to certain items Better integration with Royal Mail Click and drop Use Royal Mail Mapping Codes so services aren't mistakenly used Ability to block certain services, ie 2nd class gives access to letters and parcels. we're currently using weight bands in a way they shouldn't be used to achieve some of the above but this quickly comes unstuck when someone a number of items.

We would love the ability to sell a returns label on the website. This way we could make some of the money back that otherwise goes to the post office or other, and we can make sure the return is track to avoid any we sent it so you must have it situations. This could make us a lot of money or none, depending on how we choose to price it. But if anything it's a better customer service that we could offer. Currently we partially refund returns and are considering sending a payment link for exchanges.