We get lots of fraudulent orders (a good 20 per week on expensive items) and they nearly always use one of a few forwarding companies. This stop the fraudsters address becoming know to us or the police. If we could block postcodes to the accuracy of LA12 0AA, as opposed to LA12, we be able to reduce this activity significantly.

We have lots of instances of fradulent orders or orders that get shipped to 3rd party parcel forwarding services. We have found that most the times allowing these orders through result in a chargeback that we lose the money for, as well as the stock

We can block postcodes, but only the first part which, for certain areas of the UK, means legitimate customers are then not able to order from us.

I can see this problem growing as we move into the festive period as we have had similar issues to this in the past.

If we can narrow down where we can block orders via post code or addresses, we can achieve the following.

Save time picking large and valuable orders that end up being cancelled.

Save time on customer service cancelling these orders. (average of 5 orders a day)

Potential customers are still able to order should they live in one of these areas.

More accurate google data. Google doesn't take into account when we cancel an order. This is a significant figure per day currently.