Royal Mail tracked large letter / Royal mail letter options
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Nick Johnston
I am not sure why, but we dont have the option with CL to use the following services.
Large letter tracked 24 and 48
This means we have to ship everything as a parcel costing us in some cases .90 per items shipped. Or a Large letter that is not tracked, which does not work for the value of our items.
We have them on our Intersoft account but not able to use.
cant we have this basic service added in?
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Roxie Thomas
Hello All,
The Support Team has been made aware that it is possible to generate a Royal Mail 24/48 Large Letter label from the Courier Integration Module.
The Royal Mail 24 Large Letter and Royal Mail 48 Large Letter services themselves are not supported by our provider, however it is possible to print a Large Letter label by using the standard 24 and 48 hour services.
You can do this by:
- Selecting RoyalMail24 or RoyalMail48 as your service option within the Courier Integration pop out in CloudPOS
- Before selecting to print, adjust the Pre-defined Parcel Size, selecting Large Letter, as in the screen capture provided.
Please note that this also works for the Tracked48, as well as Tracked 48 Signed. This will be billed by Royal Mail as a large letter.
Thank you Luke Skinner for sharing this information.
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Charlie
Roxie Thomas: Oh I didn't see this reply. I will give it a ago for a week and see if we are billed correctly. Thank you for taking a look for us
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Nick Johnston
Charlie: Roxie Thomas there appears to me in thread that you can send a large letter? but further down you cant? can you let us know if it does actually work or not as so far we have not managed to get it working. We have the drop down as per your image above, but cant see how to get a tracked large letter.
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Charlie
Nick Johnston: Hi Nick, nope, i tried but I am afraid it does not work for tracked services. Sorry! Hopefully it will work soon as I am currently using two systems (courier integration for parcel and click+drop for large letters) to process orders.
Nick Johnston
Charlie: Same as us. Genuinely cant understand why there is not a tracked large letter option. The two screens and Click and drop is clunky and outdated let alone inefficient
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Nick Johnston
Charlie: as well as not being able to send more than one item to the same address. i am told there is no demand for these services. i cant think who retails online and has no need for a recorded Large letter !!
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Luke Skinner
I've just spoken with Citrus Lime support about this, as in fact Large Letter does work - just not in the way you might expect. My colleague who does most of our despatch has educated me on it! I'm sure an update will be coming from them to explain how to use this functionality. It's a bit of a relief to be honest as it would be a huge inconvenience to have to process these shipments manually.
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Nick Johnston
Luke Skinner: Its a positive start. The service i should have referred to is letter boxable. LBT i think the code is. The letter boxable service gives tracking, and compensation which is not available with large letter.
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DJ
Wholly support Nick's comments and this seems to me to an easy win for Citrus Lime. Just sent 3 parcels this morning which would have been large letters if the option had been available.
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Nick Johnston
Neil McQuillan perhaps you could give your thoughts on this? clearly there is a need for large letter.
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Nick Johnston
Neil McQuillan How are the requests ranked? I see in your new update release you have suggested that customer account grace period is implemented. This is a newer than this post and has less interest / engagement.
We cant see how we can remain competitive with out a range of postage options.
feel free to add anything else Luke Skinner DJ Charlie Pasq
Neil McQuillan
Nick Johnston: Its a mixture of the resource we have across the two teams (ecommerce/POS), what other tasks we have on, how hard the task is to implement and what skills are required. That and what we believe the impact of the change will be.
In the example you reference the problem was causing an Equestrian retailer major issues, it was easy to sort, and we have a release of Cloud POS coming to a code freeze so the timing was good.
This one annoyingly seems simple but is quite complex to implement. If it wasn't as Leanne here is a bit advocate for your business it would have been sorted.
This and a stack of other courier integration issue are on our radar for after the next POS release.
One thing which helps the business case here on this kind of issue is that you are using the courier integration module for other services, you can setup these two as offline services and print manual labels for them and the other services will work correctly.
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Nick Johnston
Neil McQuillan: Thanks, i get your point. I dont think I have conveyed how important this is to our business. I have spoken with Leanne this morning to update CL on how this affects us and others.
We cant scale manual work a rounds Neil McQuillan, this was one of our main services not a prodcut we used once and a while.
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DJ
Nick Johnston: As before, I think this is one that I support getting pushed up in terms of priority. The manual work around advocated surely must be a very temporary option (I would hope).
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Nick Johnston
DJ: From my understanding its not likely any time soon. If you hear differently please let us all know
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Charlie
After months pondering over whether to go live with Courier Integration, we finally pressed go only to discover Tracked 24/48 Large Letter wasn't an option! Needless to say we have gone back to manually inputting the details. What a nightmare!
This really should be a standard option on the system and was certainly surprised to see it wasn't there.
Can we please get this added asap!
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Nick Johnston
Charlie: We have been told we are the only ones to ask for this service. Did you have a similar response ?
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Luke Skinner
We've just discovered this too - after speaking to support, it's apparently not supported by the third party involved in the integration. (I'm sure it has worked in the past but may be mistaken on this). It's far from ideal, as you say there is a significant cost differential and it means overpaying for many items. It seems like functionality which should be in the integration.
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Nick Johnston
Luke Skinner: Agree with you. We were told that it could be added if enough people wanted it via Canny. I have no idea how people dont need large letters when selling online. Our Large letter can be up to 1kg!