We are debating getting plastic customer rewards cards made. Its a)plastic and b)people simply dont like carrying loads of rewards cards around, and their physical demise is well reported on news channels regularly.

Customers DO use phone based rewards cards. I just looked and I have 6 on my own phone.

So how about a digital customer rewards card? Yes an element of this can be done anyway looking the customer up, but they process of handing the QR code over to be scanned reminds customers of the loyalty scheme, and we can look up a customer quicker using it too.