Customer Rewards

Please can we have a reason field when issuing points for customers, to keep track of customer service related issuing of points etc

It would be really handy if when an in-store customer checkout out- the reciept displays the value of points earned in that transaction, as well as their total balance.I know we can check balance at the till, or the customer can if they login online. But having it on the reciept would be even better and add as an additional reminder to loyalty customers.

In our old rewards system, we were able to set clearance prices to end in $0.88 and by doing so, the system recognized this at checkout and it blocked customers from earning rewards on those clearance/heavily discounted items. It would be great if there were a way for CPOS do to the same thing!

It would be great to be able to set a minimum threshold of points that will trigger a rewards balance email to be sent. We've had several emails from customers complaining about the "annoying emails to tell them they have 20p to spend". While i think it says a lot about the person that they would rather spend 5 minutes writing and email to complain rather than 10 seconds clicking the unsubscribe button I do think they have a good point. i would find it annoying and would unsubscribe, which is exactly what we don't want. If we could set a threshold of, for example, £5 I think we would have fewer people unsubscribing and fewer people getting annoyed with the shop for spamming them

Sometimes web customers use points when buying a single item. If it gets returned the points show on the transaction to reduce the value of the transaction for the automatic payment refund however the points do not get added back to their account. I was told that this would be looked at for the new system.

If they're added automatically, surely they can be removed automatically?

Is it me, or is the user experience to add or take away points on a customer record in admin unnecessarily complicated? We don't need a slider, we don't need a toggle between slider and input box, we just need a simple box to input a figure in or take points away with a - and a submit button. The way it's designed seems like a triumph of design for design’s sake over UX. Trying to add any points to the box the figure keeps resetting too, so you have to type in then cursor back to take the default digits away?!

The rewards email either needs to be customisable (like all emails) or please can you update it to have a clear hyperlink for 'Unsubscribe' after the rewards email issues this weekend (rewards email sending every day instead of just once) we've had customers complaining they cannot unsubscribe. there is a link but it needs to be super clear for customers. i don't want to have to deal with a GDPR complaint when it's a 30 second change Also this ties back in place where an unsubscribe from a customer's point of view should unsubscribe from all emails. GDPR processes should be a priority in 2024

It would be great to have customer get bonus points for following our social pages, Facebook Instagram ect. Seem to be a very common feature on other platforms and would drive engagement.

We are debating getting plastic customer rewards cards made. Its a)plastic and b)people simply dont like carrying loads of rewards cards around, and their physical demise is well reported on news channels regularly. Customers DO use phone based rewards cards. I just looked and I have 6 on my own phone. So how about a digital customer rewards card? Yes an element of this can be done anyway looking the customer up, but they process of handing the QR code over to be scanned reminds customers of the loyalty scheme, and we can look up a customer quicker using it too.