Customer Rewards

Sometimes web customers use points when buying a single item. If it gets returned the points show on the transaction to reduce the value of the transaction for the automatic payment refund however the points do not get added back to their account. I was told that this would be looked at for the new system.

Its very hard to manage star buys when you cannot see full descriptions and there is no labelling field for internal use. Lots of star buys end up with similar descriptions to show the end user but thanks to the narrow non adjustable column we cant read them! Just needs a column width adjuster adding to the customer rewards back office pages so we can set up and manage rewards. We keep duplicating offers in error each season due to this :(

It would be a HUGE time saver to have the ability to duplicate an existing customer rewards offer so it can be tweaked and saved.

Could we have the option to give customers a digital card. Seeing as a QR code or barcode is essentially just an image as far as the scanner is concerned. I have a photo of my tesco's club card as there's no signal in the store to load the app, a bodge that works. A more elegant solution for customers would be adding their rewards card to their google/apple wallet on their phones. Saves us time at the checkout too Saves the cost and waste of plastic reward points cards.

It would be great to be able to set a minimum threshold of points that will trigger a rewards balance email to be sent. We've had several emails from customers complaining about the "annoying emails to tell them they have 20p to spend". While i think it says a lot about the person that they would rather spend 5 minutes writing and email to complain rather than 10 seconds clicking the unsubscribe button I do think they have a good point. i would find it annoying and would unsubscribe, which is exactly what we don't want. If we could set a threshold of, for example, £5 I think we would have fewer people unsubscribing and fewer people getting annoyed with the shop for spamming them

MFA works well on POS Backoffice but this needs extending to other Citrus Lime logins such as Customer Rewards. There is personally identifiable information easily accessible. This needs protecting with 2FA.

We are debating getting plastic customer rewards cards made. Its a)plastic and b)people simply dont like carrying loads of rewards cards around, and their physical demise is well reported on news channels regularly. Customers DO use phone based rewards cards. I just looked and I have 6 on my own phone. So how about a digital customer rewards card? Yes an element of this can be done anyway looking the customer up, but they process of handing the QR code over to be scanned reminds customers of the loyalty scheme, and we can look up a customer quicker using it too.

If they're added automatically, surely they can be removed automatically?

Could we have the option to give customers a digital card. Seeing as a QR code or barcode is essentially just an image as far as the scanner is concerned. I have a photo of my tesco's club card as there's no signal in the store to load the app, a bodge that works. A more elegant solution for customers would be adding their rewards card to their google/apple wallet on their phones. Saves us time at the checkout too Saves the cost and waste of plastic reward points cards.

Is it me, or is the user experience to add or take away points on a customer record in admin unnecessarily complicated? We don't need a slider, we don't need a toggle between slider and input box, we just need a simple box to input a figure in or take points away with a - and a submit button. The way it's designed seems like a triumph of design for design’s sake over UX. Trying to add any points to the box the figure keeps resetting too, so you have to type in then cursor back to take the default digits away?!