With the rewards system, we want to be able to activate customers the opposite way to how it is currently done.

ie, right now if we input their email, they automatically become a rewards customer. We don't want that. We want to be able to add an email, then hit a checkbox / go to the back end to select yes or no to being a rewards customer, with the default being no

There are multiple reasons we’d like it that way, but 2 key ones are:

While we are happy for most of our customers to be on the rewards system, some are nuisance customers that we need to use/keep an email for, but don't want to offer them rewards.

We also have a small number of customers that are in a local bike group discount program instead of our rewards, and we need to make sure they aren't in both systems.

Right now we have to wait until the system recognises their email, adds them to rewards, then we remove them. Not only is this problematic and prone to being missed, we also pay a small fee to add them to the rewards program, only to then remove them 24 hrs later (assuming we remember), which is less than ideal