Notification Rewards Can't Be Applied To Apple Pay Transactions
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Tom Bowden
I can see there are plans to look into rewards / coupon usage with Apple Pay. In the interim could wording be added at the point of Rewards and Coupon redemption to explain the feature is not compatible with Apple Pay? We get a lot of customer service on this, a good number of poor Shopper Approved reviews and I dare say the odd dropped basket. Cheers ;-)
Neil McQuillan
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ApplePay now supports Rewards.
Neil McQuillan
Tom Bowden We have two ApplePay providers - the one you use which is older and our own offering where we do the gateway piece as well. This works with Customer Rewards, C&C and coupons/gift vouchers, it's much better integrated into the platform and Cloud Merchant Tools.
We are removing support for the older provider in the coming months (it will stop working in August), so you should speak to the Success Team (Lewis's team) about the new provider.
We're contacting customers right now to explain the change, but perhaps they've not managed to reach you yet.
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Tom Bowden
Neil McQuillan: Cheers mate, I'll get on that