Reward Balance Emails restricting send times
C
Chris
Hello. We rather upset a new customer of ours by sending a rewards balance email out at 2am. I can only assume by the tone of their email that it awoke them on the wrong side of their bed.
Could we look at the timing of certain automated emails? Rewards balance emails at 2am like in this case have the effect of "Block delete won’t use ever again return order when arrives". A more effective time could be 11am-3pm whilst on an extended lunch break or 6pm - 9pm after the kids are fed!
Order emails and the like, triggered by customer activity, at 2am make sense if that's when they're shopping of course.
S
Steven Sproat
Also a minimum threshold of balance to trigger the email would be nice. I bought from a company that use CL and keep getting reminders about my £0.39 balance
C
Chris
Steven Sproat yes, good shout. I think our only current option here is to use Omnisend or mail chimp and turn off the CL ones.