We've had customer reports where a shopper selects Click & Collect, but when completing checkout using ApplePay Express at the top of the checkout, the order defaults to home delivery instead.

What's happening:

• If the customer uses ApplePay Express at the top of the checkout, the system bypasses or overrides the selected delivery method.

• The order defaults to standard delivery to the billing/home address.

• If ApplePay is selected at the end of the checkout process, the chosen delivery method (Click & Collect/DPD Pick Up) is respected and works as expected.

So technically, the functionality does work - but only if ApplePay is triggered at the end of the journey.

Why this is a problem:

From a UX and customer journey perspective, this is highly misleading:

• Customers reasonably assume their delivery choice is locked in once selected

• Express checkout appears visually equal to (or preferred over) standard checkout, but behaves differently

• There is no warning or indication that ApplePay Express will ignore the delivery selection

This results in:

• Orders sent to the wrong fulfilment route

• Customer confusion and loss of trust

• Additional CS workload and manual corrections

In short, the checkout allows customers to make a 'valid' selection that is silently discarded.

Suggested improvements: