eCommerce Website

Can you possibly find a better solution for displaying the short description on product page and get rid of the awful looking black box image that looks like there's a fault on the page?

"Star Buys" is not an accurate description for what are essentially "Special Offers" can the name be changed?

Hello all Contact Form Enquiries are being grouped by Conversation View since they share the same Subject line and sender. This is costing us time, reputation and paracetamol! During the busier online periods, several contact forms can be submitted close enough together for google to want to be 'helpful' and group them together with the conversation view feature. This leads to multiple customers being treated as one in gmail's eyes. We've unfortunately missed enquiries and replied to the wrong person in the tangled chaos. Please add some sort of unique identifier to the subject line like the customers name, email or just an enquiry count. Anything to throw gmail of the scent! I cannot turn off the Conversation View feature without being hung, drawn and quartered by the customer service team. Since it would ungroup all conversations within the inbox, causing an even scarier nightmare of not being able to recall entire conversations Thanks.

there a circumstances where a customer amends a V12 order before fully commiting then the order never hits the backoffice/MT because of the difference in value/items etc. This needs to be addressed so orders are not stuck with V12 and customers orders are fulfilled. Please can you put in a change so customers cannot amend their V12 orders so this issue does not happen in the future. and saves a bad custoemr experience. thank you

I'm struggling to get the most out these two features on the product page. For example If I was listing a red dog harness I'd want to list the matching red leash, collar and boots from the same range. Under a 'Complete the look heading' Or a tent where I'd want to show the specific model footprint, but then may choose to show tent proofer/cleaner, stakes and repair kit. Which could all be from different brands. I can do this through collections but the time involved is extremely prohibitive. Deliberately adding a number of specific products that stand a better chance of conversion and uplift the AOV. Using Range viewer doesn't really work since you can't have a single product in multiple ranges. Related items again only offer broad strokes. Like all the harness' or all of the tents/footprints (unless you make and manage numerous product collections). Alternatively... Maybe leave these features well alone as we're all using them in some way shape or form and add a NEW 'Complete the look' Feature with higher page prominence. Being able to set these connections similar to the Item to Item Star Buy set-up would be far better than re-visting individual item cards. Different being we'd be applying multiple Targets to one source. And it not being a popup. It could be a promotion like buy all 'X' and save £123.45... It would also need the option to reverse the links** **In the case of the dog harness I'd want the leash to show the harness, collar and boots. But in the case of the tent I wouldn't necessarily want the repair kit to show that specific tent!. I hope this makes sense, I'm recovering from some fever!

Could the application of a discount coupon happen ealier in the checkout process so that customers can be reassured that the coupon is still working and has been applied?

Currently the delivery/shipping options are before the payment options at the checkout but some customers are trying to select the delivery options and don't realise they have to scroll down the page to the payment options first, why not allow them to select even if it does nothing or jump top the payment options so they can progress. screenshot is of a desktop view but its more of a problem on a mobile.

If you create a coupon which blocks use on, for example, a sale item, it doesn't warn the customer that it won't be applied. It states that the voucher is 'applied', the redeemed discount is '25%', but the value of the basket remains the same. Can this be changed so that the coupon won't show as applied and have a warning message appear stating the coupon cannot be used against one or more items in the basket? I am not sure why this wasn't instated in the first instance? It's confusing for customers and will result in more customer queries. Thanks

I've noticed recently that we are getting quite high cart abandonment at checkout so I 've gone throught the new checkout process today for the first time and was immediately caught out by the 'Contact Infomation' page which is the first page in the process and I personally feel at first glance, it appears to be forcing me to create an account or login to an existing account. On my first try, I was repeatedly clicking the greyed out button that says 'Continue without signing in' and eventually gave up thinking something was wrong. It wasn't until my second visit that I realised that I had to enter my email at this stage in order to move forward. I don't know why the CitrusLime checkout always seems to be such a challenge. A quick visit to a couple of competitors website and you are immediately presented with the option to checkout as guest which feels like a much softer approach to collecting customer details. I know that personally, if I feel I am being forced to create an account then I will often not proceed. Am I the only one who has this opinion? Attached is a screenshot from Tredz checkout which seems much more relaxed and less pushy.

There may already be a canny issue for this but there's so many regarding C&C that it's hard to trawl through, and many are old so I don't know what's relevant nowadays. I know that similar issues have been brought up in the past, but here's the state of play as of now. We've had several customers turn up to our shops, ready to collect their items because the order confirmation e-mail shows a message of "your order will be ready for collection in [x] days" - with [x] being the shortest lead time of the order's items. This ends up with customers being angry as they've made the trip to the shop, only to partially collect their items and having to make another trip later. We've had to offer some items as gestures of goodwill, leading to several small losses. I raised this as an issue to support but was told this was working as designed (!!!) which seems incorrect to me. I was also told that the basket page clearly shows the lead times, but at this point, it's in regards to delivery because C&C isn't actually "selected" when you go through the C&C interface on the product page and select 'add to basket' - it's during checkout The checkout does show the collection times but then the confirmation e-mail contradicts this....and I think we're all pretty aware that people don't read whatever messaging we show them!