eCommerce Website

Currently, when you add a filter option within a PLP, the child page retains all SEO aspects of the parent page. For example: https://www.myEcommerceSite.com/parent-category Becomes the following when you select a filter option: https://www.myEcommerceSite.com/parent-category/child-filter1 However https://www.myEcommerceSite.com/parent-category/child-filter1 retains the h1, intro text, SEO title, meta description and canonical of the parent. To get around this, https://cloudmt.citruslime.com/#/facet-navigation/seo allows you to define https://www.myEcommerceSite.com/parent-category/child-filter1 as a page in its own right via the "Add row" feature at the bottom of the "Advanced Filter SEO" page. For the most part, this then works as expected in that https://www.myEcommerceSite.com/parent-category/child-filter1 can be given its own h1, intro text, meta, canonical etc. .... except there's one small gitch. Even though that page exists, if a user goes via the route of visiting https://www.myEcommerceSite.com/parent-category and then selecting the child-filter1 option, the site initially persist with inheriting data from the parent, and ignores the fact that custom info now exists for that page, even though it has changed the URL to https://www.myEcommerceSite.com/parent-category/child-filter1 . Only when you refresh the page does it pull in the correct info. Notes: Initially I wondered if it was a caching issue, but forcing a refresh, and clearing the cache, didn't resolve the issue. I also tested via a totally different device and the issue persisted, so it's not a browser caching issue. I did raise with the support team and in case it was a site caching issue at server level but they suggested I file a new feature request here. Ideally the content should change dynamically, without a need to reload the page (as currently happens for the products themselves) - so perhaps using Ajax or similar. As a result of the above bug, there's a risk that Google won't know what content to use as the same URL now exists with 2 sets of data. Worse still, Google could think it's an attempt at masking content which could get a site banned. This is a major problem/risk, so can you please investigate a fix ASAP. Thanks

Any content changes made to custom pages only reflect on the front end when the site updates overnight. Is there a reason for this or can this be changed so that content updates more regularly? I'm embedding a video onto our About Us page but having to wait until the next day to check whether it's displaying properly really isn't ideal.

Hello all, I've moved from Mailchimp to SalesFire, initially for the better search but i've started using their email/sms, overlays and recommendations. Which have been working really well for us. The emails in Salesfire were a bit naff and are still fairly basic compared to hubspot and mailchimp but their more recent changes seem to take care of everything we have time to make use of; Segments, Automated campaigns, recommendations and manual products... etc etc. I'm hoping better control over inactive audiences is next, and the ability to show customers current rewards balance... Get to the point i hear you cry! ...I'm just wondering, as i see a lot of you use salesfire to some extent, are you still using Mailchimp for emails or have you started using SalesFire? And what your thoughts are? As I get the impression that CL might decide to forge on or partner up with just the one newsletter provider. So could be worth having a discussion. We've not had the best of times with Mailchimp, although the ability to spend hours on a fantastic design is nice, we found it to be a bit glitchy when you tried things like purchase triggers.... and their customer service could never be mistaken for customer care... I call scottish power afterwards just to cheer myself up. The way our facet nav is structured, or the feed that's provided, is holding us back a little bit in the segmentation. Being too broad ie "clothing" or too narrow "specific item" to be able to target specific groups with remarketing campaigns like... Nikwax to everyone that's bought a waterproof jacket in the last 6 months. Might be nice to partner up with another uk based company. Would also be nice to get a little more influence over all the other various emails that get fired out.... notify me, rewards, orders, click and collects, passwords, logins etc etc. Just so we can make sure they all have the same branding/styling. Even if it's just set a light colour, dark colour and logo, editable text field and fire a test email to ensure it's legible.

Posting to Brazil may not be a Priority , however Brazillian Customs require customers to have a number on goods received, So if you post to Brazil it must have a "Brazilian individual taxpayer’s registry identification " or CPF, I think the customer needs to register or Customs will return it to sender, Although these rules have been in place since 1st January 2020, they have recently become a lot stricter with the compliance.( They will return any item that has not been treated correctly) is there anyway we can enforce a Brazillian customer to input their CPF number at checkout.

At the checkout you can "opt in" or... for anyone else who does not explicitly opt in they get opted in anyway, they may think they're opting out by not opting in but they are not... 🤔 as they'll soon find out when they're hit by a rewards email or an unfortunately timed newsletter. Prompting outrage 🤬 and threats of legal action (this has happened twice so far), more often than not just a request to remove all their data... which is a chore! So although from a legal standpoint maybe we're good?! We're definitely not good in maintaining a positive user experience for us (CL'ers) or our customers on this point at least, as instead we're deterring them from returning... To them, if they even remember, it's like giving them a choice, ignoring the answer and becoming and trying to force a sale onto them regardless. Richard explains the faff far better than I even understood here: https://citruslime.canny.io/citrus-lime-backoffice/p/gdpr-right-to-erasure Probably takes me 15min or more to remove people from all these places, incl SalesFire. Please offer an Opt out of marketing newsletters and Rewards reminders or Change opt in to "Opt in for reward points and deals" Other negative review own goals: Cookies policy... not being able to deny non essential cookies DPD ship to shop... being under click and collect causing confusing being not free! Hopefully fixed in the new checkout �

We have products that have no gender, such as artwork and horse bridles, but within MT the Gender field is mandatory. This leads us to selecting "Unisex" for these non-gender types of products, but the downside to this is that Unisex products display in both "Female" and "Male" filters. Why this is a problem: On a brand page of a brand that provides both gendered products (clothing) and non-gendered products (artwork or horse items), when a user selects either Male or Female in the filters they are shown our "non-gendered" items - when they're expecting to see male/female clothing. I do understand why Unisex products are set to show in both Female and Male filters, because genuine unisex products are relevant to both. However, this isn't a solution for genuine non-gendered items. Has there been any discussions around making the Gender field optional? It feels like this would be the ideal solution here, rather than us forcing a gender on an item that doesn't have one. Thanks!

We would find it useful if we could have the option to have customers Merchant Order notifications sent to one email address and the customer contact forms sent to a different email address.

Can this option be added to the Coupons facility? There is currently the option to set a Coupon as 1 time use. However, we would like the facility to send out a single coupon but set it so that each customer can only use this once (based on email address).

Could the application of a discount coupon happen ealier in the checkout process so that customers can be reassured that the coupon is still working and has been applied?

We currently have free delivery on orders over £50. At the moment the delivery option is added before any discount or coupon code has been taken off. So if a customer orders items to the value of £60 normally they get free uk delivery. At the moment this is where CL offer the delivery choices. Then after this the customer has a discount code of 20% and it goes below the free delivery threshold of £50, it is not updated by CL. So the clever customer can get discount and free delivery and I’m out of pocket. Not ideal especially in this economic climate when we are having to offer money off and are missing out on our profit margins.