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Cookies Free option to complete purchases - We are ALL losing sales due to Citrus Lime mandatory cookies - and customers keep telling us this!
Despite our best efforts to explain to our customers why cookies are needed due to the platform we are on we are losing sales and getting bad feedback. We lost a £450 sale today alone because despite my emailing back to the customer and explaining 2 of our 3 cookies are needed to make the site work he went elsewhere and then emailed purchase receipt to us. We get 2-3 of these a week now, and with our average basket value a quick calculation shows this is costing us significant sales across the season. We have a decent cookies page, we explain carefully why we need these (or citrus lime does!) but it’s not working. Could we please have the option for customers to continue their purchase without cookies so we can recover some of the ££££ in sales we know we are losing each season? Am I alone with this issue as I cannot believe we are, and none of our competitors block completion of orders without cookies in place as todays customer kindly showed us! I understand completely why the cookies are there from a technical point of view but it needs to be reviewed and moved away from as other platforms are perfectly capable of doing this as we are finding and we know some of those competitors are spending a fraction on the website platform! Thank you for considering and please help upvote this if you agree, trust me though there are still customers who just won’t use a site with cookies and that particular profile of customer is very much our customer :) Maybe there is an option I am simply not aware of that brings the platform in line with most other e-commerce offerings? Scott The Skiers Lounge.
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