eCommerce Website

we have to manually ship e-gift cards, which is wasting a lot of time, for our staff. as the item has been paid for, so can it be shipped automatically? would save time and help effciencies

We’re finding the new Collections feature really useful. It would be great to have the ability to control the display order of child items within a collection. Ideally, this could be set as an option within the parent collection settings (e.g. a dropdown to choose sort order). For example, on a product launch collection, we’d want to display items from newest to oldest. Currently, the default order shows the oldest item first.

We've had customer reports where a shopper selects Click & Collect, but when completing checkout using ApplePay Express at the top of the checkout, the order defaults to home delivery instead. What's happening: • If the customer uses ApplePay Express at the top of the checkout, the system bypasses or overrides the selected delivery method. • The order defaults to standard delivery to the billing/home address. • If ApplePay is selected at the end of the checkout process, the chosen delivery method (Click & Collect/DPD Pick Up) is respected and works as expected. So technically, the functionality does work - but only if ApplePay is triggered at the end of the journey. Why this is a problem: From a UX and customer journey perspective, this is highly misleading: • Customers reasonably assume their delivery choice is locked in once selected • Express checkout appears visually equal to (or preferred over) standard checkout, but behaves differently • There is no warning or indication that ApplePay Express will ignore the delivery selection This results in: • Orders sent to the wrong fulfilment route • Customer confusion and loss of trust • Additional CS workload and manual corrections In short, the checkout allows customers to make a 'valid' selection that is silently discarded. Suggested improvements: Respect delivery selection for Express Checkout Disable Express Checkout when non-delivery options are selected Clear UX messaging (display a warning) Reorder or visually seperate Express Checkout - The current layout strongly encourages Express Checkout before fulfilment is truly 'finalised'

can we get an google embedded map on the contact page or a link under quick contact that says find us. I cant seem to see anywhere that has a find us section. And or both hyper link the address to a map on the footer sections

Any chance we can get tracking emails sent to customers within citrus lime? Paying for extra services to do this seems crazy given all the info is within the system when we use the courier module. Please and Thanks

Would be a useful feature if there was a way to specially choose which items pop up for related items. Currently there is only filters so you can't specifically narrow it down to certain items. This would help as if someone is looking at a specific item it could see the full matching set for example.

We use the 'Range Viewer' function for a high number of products on our website, however a lot of these are seasonal (linking SS22 clothing collections together within a brand, or seasonal colours of products). It would be good to have the function to delete any ranges that are no longer current, so that they do not show in the 'Range Viewer' list. This would prevent items being potentially added to the incorrect ranges, and also make it clearer to see what ranges are already set up. (Case CAS-105677-D2P1W8)

In the Edit Filter Options for This Item: Please add Motor Size -- Nominal Output and Max Output. For example, 750 Watt Nominal Rating; Max Output 1,500W Please add Newton meters (Nm) -- measure motor torque — the rotational force determining acceleration, hill-climbing ability, and capability to handle heavy loads. These are key features when looking for the proper ebike for the type of riding the rider will be doing.

Its fantastic to see Citrus Lime making their platform multi national to expand their market, but we still need the platform to help UK customers ship orders to the EU, and using IOSS is currently not supported. This allows retailers to ship INCLUDING VAT and then customers do NOT need to pay import tax, duty and processing fees. As this is something that some couriers are now insisting on due to the amount of rejected, delayed and returned shipments, could we please have this ability, as judging by the communications from the likes of Royal Mail, as some point this may be a requirment, and using IOSS makes UK retailers far more attractive to EU customers, without having to resort to eBay and the associated costs.

Although the "Name" search field finds any description with the word "kit" in it, the "Code" search field does not. Please improve the "Code" search field to look for any Item Codes with KIT in it.