eCommerce Website

Although the "Name" search field finds any description with the word "kit" in it, the "Code" search field does not. Please improve the "Code" search field to look for any Item Codes with KIT in it.

when looking at the order dashbaord, because last month only had 28 days the figures shown repeat if there's more days this month than last. could this be re-worked maybe to just minus 31 days? or something similar

We’re finding the new Collections feature really useful. It would be great to have the ability to control the display order of child items within a collection. Ideally, this could be set as an option within the parent collection settings (e.g. a dropdown to choose sort order). For example, on a product launch collection, we’d want to display items from newest to oldest. Currently, the default order shows the oldest item first.

can we get an google embedded map on the contact page or a link under quick contact that says find us. I cant seem to see anywhere that has a find us section. And or both hyper link the address to a map on the footer sections

Its fantastic to see Citrus Lime making their platform multi national to expand their market, but we still need the platform to help UK customers ship orders to the EU, and using IOSS is currently not supported. This allows retailers to ship INCLUDING VAT and then customers do NOT need to pay import tax, duty and processing fees. As this is something that some couriers are now insisting on due to the amount of rejected, delayed and returned shipments, could we please have this ability, as judging by the communications from the likes of Royal Mail, as some point this may be a requirment, and using IOSS makes UK retailers far more attractive to EU customers, without having to resort to eBay and the associated costs.

Hello all Contact Form Enquiries are being grouped by Conversation View since they share the same Subject line and sender. This is costing us time, reputation and paracetamol! During the busier online periods, several contact forms can be submitted close enough together for google to want to be 'helpful' and group them together with the conversation view feature. This leads to multiple customers being treated as one in gmail's eyes. We've unfortunately missed enquiries and replied to the wrong person in the tangled chaos. Please add some sort of unique identifier to the subject line like the customers name, email or just an enquiry count. Anything to throw gmail of the scent! I cannot turn off the Conversation View feature without being hung, drawn and quartered by the customer service team. Since it would ungroup all conversations within the inbox, causing an even scarier nightmare of not being able to recall entire conversations Thanks.

I've noticed recently that we are getting quite high cart abandonment at checkout so I 've gone throught the new checkout process today for the first time and was immediately caught out by the 'Contact Infomation' page which is the first page in the process and I personally feel at first glance, it appears to be forcing me to create an account or login to an existing account. On my first try, I was repeatedly clicking the greyed out button that says 'Continue without signing in' and eventually gave up thinking something was wrong. It wasn't until my second visit that I realised that I had to enter my email at this stage in order to move forward. I don't know why the CitrusLime checkout always seems to be such a challenge. A quick visit to a couple of competitors website and you are immediately presented with the option to checkout as guest which feels like a much softer approach to collecting customer details. I know that personally, if I feel I am being forced to create an account then I will often not proceed. Am I the only one who has this opinion? Attached is a screenshot from Tredz checkout which seems much more relaxed and less pushy.

Can you possibly find a better solution for displaying the short description on product page and get rid of the awful looking black box image that looks like there's a fault on the page?

Is there a way we can make our website so that people have to log in to see our prices? We have competition near us that look at what we sell things for on a daily basis and we would like to make it harder for them to be able to do this. Obviously they can still make an account etc but it would be great that it can be monitored and be more like a members only site?

Could the application of a discount coupon happen ealier in the checkout process so that customers can be reassured that the coupon is still working and has been applied?