eCommerce Website

On Amazon and other big ecommerce sites I have noticed that their search box does not auto correct. We have lots of brand names, niche terms for industry specific items etc that, particularly on mobile, autocorrect. This is fiddly for the user to bypass and also confusing if their search then does not return what they would like to see. We have tried to code around this in design time but to no avail. There must be a way that it can be done based on Amazon etc, so perhaps building it in to the platform could achieve the end result?

OUR SCENARIO: We sell skis. We need the Age, Height, Weight, Boot Sole Length and Binding level setting. We need this information, and at the moment we have to send emails and texts to get it back to us before a ski can move into the workshop These same fields could be used for BIKE and OUTDOOR too, if they could be setup the following way: Short field with the Question. Example "What is your weight?" Description Field to help with entry visible too example "KG or Stones is fine" Collection Tag. If a product in the basket is showing the tag entered, the field then shows If this was then sent with the order confirmation over the course of the season this would save US hours of work, so I assume also all others selling skis, and I also know that it would be very useful for BIKE shops asking specific setup questions and OUTDOOR too... Please upvote, and I know that Emma will want to add this to the "exciting new developments" which is great, but this has been asked for in different guises time and time again since the RMS days 15 years ago! My suggestion of making it customisable so it works for EVERYONE means most Citrus Lime customers will get an instant benefit, especially if this can be in place before BF/CB sales. Even being able to ask a question like "Is this a gift? Would you like us to remove the labels?" during that period could be very useful and offer next level customer service... Thanks Scott - Senior Tea Drinker The Skiers Lounge

It would be good if the links from the breadcrumb trail also matched the Facet Navigation, as currently this is not the case. If I use as an example, Men's Waterproof Jackets on our site, The Climbers Shop the path back should look like this: https://www.climbers-shop.com/clothing/waterproofs/waterproof-tops/male https://www.climbers-shop.com/clothing/waterproofs/waterproof-tops https://www.climbers-shop.com/clothing/waterproofs https://www.climbers-shop.com/clothing But what it actually does is: https://www.climbers-shop.com/male https://www.climbers-shop.com/waterproof-tops https://www.climbers-shop.com/waterproofs https://www.climbers-shop.com/clothing So if you have spent time working on the facet navigation pages with extra content for SEO, these pages are not used in the breadcrumb trail. The only solution suggested has been to put redirects in place, but given how many there would be, it does not seem like a good solution.

The 'Term=' find and filter option for Collections and Category pages is great, but has limitations if the term search for is also included in different closely related products. In the example attached: Targeting Amflow PR bikes using find and fliter 'Amflow', 'Electric Bikes', 'Term= PR' also picks up the Amflow PX Pro. A 'Term does not=' option would fix this as we could exclude the term PX or exclude by product code.

Details: Keep existing content above the fold, but introduce additional SEO-supporting blocks, such as FAQs, buying guides, or longer text pieces below the product grid on category pages. This would give us space to expand on key topics without disrupting product visibility. Why is this important? Supports E-E-A-T and SEO guidelines: Adding in-depth, relevant content such as FAQs or expert advice can improve perceived page quality and authority. Captures long-tail and informational queries: Content at the bottom can address common customer questions and capture additional organic traffic. Enhances user experience: Helpful content like FAQs or sizing advice meets shopper intent and can reduce friction and bounce rate. Keeps product-first layout intact: Products remain the main focus above the fold, while the lower content provides SEO value without interrupting the shopping journey. Competitive edge: Many leading retailers use this structure to combine product visibility with rich informational content, and it’s proven to work well with Google's Helpful Content updates. How should we implement it? Add a flexible content area below product listings on all category templates Support rich content blocks like: FAQs (using FAQPage structured data where relevant) Buying tips or product guides Size, fit or compatibility advice Seasonal recommendations or trends Format clearly for mobile and desktop — use accordions or collapsible sections for a clean mobile experience Avoid duplication of top content — this should be new, complementary copy that adds further value Include internal links to relevant subcategories, blog articles, or help guides to aid navigation and crawlability It would be great to consider this in the next round of UX improvements — it’s a low-risk, high-reward way to boost both SEO and customer satisfaction. Thank you, Jura - SEO Team

Would it be possible to update the "eligible orders value"? We have set our minimum price to be £499 and left the max at £25k, so stating that finance is eligible on orders between £280 and £25k is incorrect. Could it pull values from the finance products page or is this widget loaded in from Novuna? Also, OCD dictates that 6 months should be at the top. Cheers.

To make the Item Filter Quick Apply feature practical and easy to use, please consider adding the following navigation improvements: 1. Keep the horizontal left/right scroll bar visible at all times, rather than requiring the user to scroll to the bottom of the item list to access it. 2. Freeze the column headings so they remain visible while scrolling vertically through the list. 3. Freeze the Item Name/Item Line column so the item being reviewed remains visible while scrolling horizontally through the various fields. These are important usability features when reviewing or correcting a large number of items. For example, I am currently using Item Filter Quick Apply to narrow our inventory to Electric Bikes so I can review how those items are categorized. Some products that are not e-bikes are appearing in the Electric Bikes results, and I would like to review their fields to determine which setting is causing them to be included. Unfortunately, the current page layout makes that very difficult. To scroll left or right and review all of the fields associated with an item, I first have to scroll all the way to the bottom of the list to access the horizontal scroll bar. By that point, the column headings are no longer visible, so it is difficult to know which fields I am reviewing. Likewise, once I scroll horizontally to the right, the Item Name is no longer visible. I can see the data in the various columns, but I can no longer tell which item that data belongs to. Essentially, the information I need is available, but the current navigation makes it extremely difficult to use effectively. Requested functionality: * Keep the horizontal scroll bar accessible regardless of vertical position on the page. * Freeze the column-heading row while scrolling vertically. * Freeze the Item Name/Item Line column while scrolling horizontally. Adding these basic freeze-pane and scrolling capabilities would make Item Filter Quick Apply significantly more useful for reviewing item data, identifying incorrect classifications, and making bulk corrections. Thank you for considering these improvements. I believe they would make a substantial difference in the day-to-day usability of this feature.

Is it possible to preserve scroll position when a customer returns to a Find & Filter results page using the browser back button? Currently, customers can scroll through a collection, view a product, then press back and be returned to the top of the page rather than where they left off. This creates friction and makes browsing large collections frustrating. Remembering scroll state is standard on many ecommerce sites and should help increase product discovery, page views, and conversion by making it easier for customers to continue shopping. Is this something that can be implemented?

We'd like to fully change the C&C emails, so they match our branding and we can change the wording to match our style of emails. could a template be put into communication templates and we can use that instead (or integrate into Omnisend?)

UX lab testing I attended and helped conduct determined that 1) there should always be a guest checkout option 2) account holders will often use it if they can’t remember their password, and even use a different email if needed 3) that the wording should be “ Checkout as Guest” and the “industry standard” of “Continue as Guest” was second Ours is “continue without signing in” That is a higher cognitive load and does NOT confirm the customer won’t have to create account as clearly as other options. Please can you vote this up to be changed, it is proven and reduced cognitive load on any element of the checkout process that also confirms the choice being made simply is a win. Scott Former UX (former might be because I was always wrong of course :) )