eCommerce Website

It seems odd that you cannot set the related items display settings to filter by gender. If a man/woman is looking at jackets etc, it would be ideal if they can see other items suitable for them, not just a range of men's and women's items. You can currently filter by so many other options, but not gender. It would also be ideal if we were able to specify specific items for the related items section to always display - eg. care products specific to that brand or product.

Hello, We have customers register a rewards account in store. They then get confused by the need to register another account to make online purchases using said points. In CL eyes it's two different things, in the customer's eyes it is not. Trying to explain it, confuses customers even more. Is there any scope to add a "complete your account registration - to shop online using your rewards points" to the account activation email to capture any required information to qualify for a Customer Account? I'm guessing billing address, full name etc. Or latest customer is convinced they will lose their points if they register another account with the same email. We find ourselves at an impasse. Also the wording is wrong for us and potentially other accounts since the amount of points varies due to points multipliers in effect, we use a x0 on clearance items. There's a separate canny post about this.

I've noticed recently that we are getting quite high cart abandonment at checkout so I 've gone throught the new checkout process today for the first time and was immediately caught out by the 'Contact Infomation' page which is the first page in the process and I personally feel at first glance, it appears to be forcing me to create an account or login to an existing account. On my first try, I was repeatedly clicking the greyed out button that says 'Continue without signing in' and eventually gave up thinking something was wrong. It wasn't until my second visit that I realised that I had to enter my email at this stage in order to move forward. I don't know why the CitrusLime checkout always seems to be such a challenge. A quick visit to a couple of competitors website and you are immediately presented with the option to checkout as guest which feels like a much softer approach to collecting customer details. I know that personally, if I feel I am being forced to create an account then I will often not proceed. Am I the only one who has this opinion? Attached is a screenshot from Tredz checkout which seems much more relaxed and less pushy.

I would like to be able to view what colour groups we have so I can sort through them. There are times when setting up new season items that there is already a colour group but unless I remember or have looked for another item it is hard to work this out. This also means I sometimes make duplicate colour groups which is counterproductive. I feel like I could get more out of colour groups if there was a way to see a list of them. Additionally, I would like to be able to update colour groups as a whole. When you first make a colour group it copies the description and filters across to the new members which is great. If I make any further changes I would have to remove all the members and read them to cause this to change in the other items. I understand why it doesn't update them all automatically but an option/button to update all would be useful.

Currently the delivery/shipping options are before the payment options at the checkout but some customers are trying to select the delivery options and don't realise they have to scroll down the page to the payment options first, why not allow them to select even if it does nothing or jump top the payment options so they can progress. screenshot is of a desktop view but its more of a problem on a mobile.

Recently we have gotten a few bikes and frames from Otso Cycles and they currently do not import through SIM. That is totally ok as most of the bikes are custom built when a customer or shop orders from them. We are currently checking in the items and creating items on Cloud MT so they can be visible on our page. When we look at the SIM added items such as Specialized bikes, in the Tech specs they have a nice table, however when we go to manually create an item in Cloud MT we cannot make a table that will then be visible to the customer on the website. It says that the format is not available but the SIM item web pages have them. I am hoping that we can get this format available and able to be used for manual uploads. thank you -ph

We’re building an Omnisend abandoned cart flow and need to split emails based on whether any cart item has an active discount code. Our abandoned cart email already converts well - adding relevant discount codes (only when they apply) should improve it further. On the front end, the discount banner seems to be driven by product-level classes/flags (e.g. product-has-coupons vs product-has-no-coupons). Can this same flag (and the actual code) be passed into Omnisend as part of the abandoned cart event/cart items so we can: If any item has a code - display the code in the email If no items have a code - show the standard no-code version

I would really love to see the addition of something to alert you to the fact that somebody has asked a question on the Frequently Asked Questions page.

Ideally would like it that when we have a sale for local stock item, and the local stock runs out, the sale price deactivates.

SEO on sites would be much better if there was an automated XML sitemap that was generated and updated as pages were added or deleted. Indexings is the first step to getting free traffic from Google, an auotmated XML sitemaps would make indexing much easier and more efficient. Ideally the XML would be links from automatically generated robots.txt file.