C & C Emails modification | Voters

C & C Emails modification

Richard T

We'd like to fully change the C&C emails, so they match our branding and we can change the wording to match our style of emails. could a template be put into communication templates and we can use that instead (or integrate into Omnisend?)

July 21, 2026

Scott

We would want this too, but NOT integrated into a specific platform please, otherwise say you want to move from said email platform it can cause a total headache :) Transactional emails within the Citrus Lime infrastructure is the safest bet and a single point of access (and point of failure if trying to find an issue!) Maybe do both?

Richard T

Scott that makes sense, will be good to give the us the optino on where the email comes from!

Adam Kappa

I think it is possible to set up an automation using "Order fulfilled" and "Tags" - "Click & Collect".
https://howto.citruslime.com/omnisend/how-do-i-create-segments-in-omnisend-based-on-the-order-channel?from_search=234625973
I've just started on the same problem, so haven't got to the testing stage yet. It should be possible though.

Richard T

Adam Kappa it helps, but an automated email will still go through to the customer straight from CitrusLime, this would be an additional email the custoemr gets

Adam Kappa

Richard T Yeah, I understand what you mean now, I take it back.
I haven’t managed to figure it out fully yet, but it looks like the checkout doesn’t pass over the shipping information at the point of purchase. So, for now, Order Confirmation and Tracking emails don’t really make sense to run through Omnisend.
If it did work, switching over to Omnisend would be a big upgrade. Being able to switch off the default “immediate collection” email, which currently causes us a lot of customer service issues, would be a big win. Plus, having the option to send SMS messages would be a good upgrade too.