Change the contact us form so the customer email address is put in the reply-to in the header for ease of replies
in progress
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Richard Twinn
The Ecomm update on 1st November brought an unexpected change where the contact us form now comes from @citruslime.com rather than the customer.
I understand the reason for the change. but this now means we cannot simplly hit reply in outlook or other online platforms we use for email ticketing.
An easy fix for this is to put the customer's email address in 'reply-to' field in the header so when systems pick up the email it puts the customer's email address in the reply field.
L
Laura Foster
in progress
L
Laura Foster
All,
Pending successful testing, this change is scheduled to be included in our eCommerce July Release (23rd July 2025).
An email comms campaign will be provided with further details, but the change is summarised as follows:
FROM sender becomes a generic citruslime email address - contactform@citruslime.com.
TO email should remains as the retailer’s customer service email address.
A REPLY-TO is included in the email header which is the customer’s email address, to ensure replies go to the correct customer.
We will be recommending that any retailers with automated reply systems integrated check for supportability as soon as possible - and we can help test this if required.
J
Jonathan
This is the correct way of doing website contact forms. Just set the "reply-to". Also avoids emails going into spam/junk folders as they're sent from verified domains.
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Steven Sproat
I'm not sure why today's hotpatch is reverting the change, when the point was to reduce failed deliveries due to being sent as from the customer's email, thus possible spoofing
This reply-to solution would sort the issue caused by the change, while also keeping the fix of a dedicated e-mail sender in place?
M
Mick
Yes, please fix this it's a right pain having to copy and paste the correct email when replying.
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Scott
Oh yes please for the love of cake please sort this! Its a pain in the ar$e
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Steven Sproat
100000000000%, i was literally coming here to raise this exact request.
It's what I do for contact forms sent from my website.
R
Richard Twinn
Steven Sproat: glad it's not just us! maybe if they have to do that current fix, they can sneak this in?? Neil McQuillan - CEO Citrus-Lime :)