Display size options correctly in drop-down menu
complete
N
Neil Jeffs
It would hugely improve the customer experience if a solution was found for the ordering of products with multiple size options.
No matter how we order these in POS, the website will override the ordering and jumble the size options. It's very confusing for customers, particularly on clothing items.
This happens on both alphabetical and numerical size options.
A look-up table could be the solution?
E
Emma - Citrus-Lime
updated the status to
complete
The initial 'fix' for this problem was released in 2022, and last year we made further changes to matrix attribute ordering so that the order of dimensions from the Back Office is now respected. I will therefore mark this post as Complete. If you experience any issues with this functionality going forwards, please contact the Support Team via phone or Live Chat.
Neil McQuillan - CEO Citrus-Lime
This is a bug, I will raise with the helpdesk.
S
Storm.J
We first raised this back in November and it's incredibly frustrating that it keeps being "raised with the dev team". This is confusing customers, and losing us sales, and needs fixing as a priority. The original case number was CAS-96659-V5P6D6. We have chased this multiple times with the same answer, but this needs to be treated as an URGENT issue.
P
Pasq
There was time not too long ago when it was working correctly, aligned and in order and made sense to customers! if you used the Sync attributes order it resolved it when they got jumbled. It doesn't work and do that any more and I agree it looks messy and confusing for customers!
Have mentioned it to support many times and was told they would look into it!