I think the DPD Click and Collect option needs to be made clearer, a few customers are saying that our website doesn't make it clear that there is a £5 charge for this service.
I have been through the checkout process, and I can see how this could be misleading/confusing to customers.
Could we make this clearer, by maybe stating "DPD Pick-up Store £5" then customers are aware this is not a free service?
I have attached screenshots of the checkout process as an example.