Green Bar Under Delivery Address in Checkout
planned
R
Rebecca Menai Bauress
Hello,
We are getting a lot of customer calls following the recent update to the checkout process on the website.
There is a green bar with a tick that says 'Save Delivery Address' under where you enter your delivery address information. You have to click this green bar to continue to payment, but customers don't understand this needs to be clicked as it looks like it has already been selected.
We have received quite a bit of feedback over the phone saying that it is confusing, and I agree that it would be confusing for some people. Is there any way we can get this changed? As there will be some customers who get frustrated, won't contact us about it and will just go to a different website.
I have attached a screenshot of this.
Please can this be looked at and changed to make it clearer for customers?
Thanks, Rebecca.
Photo Viewer
View photos in a modal
E
Emma - Citrus-Lime
updated the status to
planned
Hi Rebecca,
We had this feedback from a couple of other retailers, so we've already made some changes to this button, which are coming up in the next Ecommerce release on 11th November.
The button text has been changed and the 'tick' icon has been removed. Please see the attached image for a preview.
Photo Viewer
View photos in a modal
R
Rebecca Menai Bauress
Emma - Citrus-Lime
Hello Emma,
Thank you for your response. I am glad to hear that this is something that is being looked into, and I appreciate your preview image.
I do think that the bar needs to be an amber colour or just clear, and then it turns green once it has been selected. Customer feedback has been more about the fact that it is green, so it looks like no further action is needed. One customer did say, 'Green means good in my eyes, so I didn't know I needed to click it.'
Thanks, Rebecca.