International orders do not visibly strip VAT in current checkout
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B
Ben
Since the current version of the checkout was released it no longer removes VAT from items on the payment page after a customer has selected a non-EU shipping country.
This is very important for international customers who know that VAT should be removed and need to see this in the checkout to know exactly what they are paying.
I know that VAT is removed after the customer completes their order but international customers who order from us regularly have mentioned that they didn't place orders with us after the new checkout was released as they thought we no longer offered this.
At the moment the customer is expected to complete an order thinking they are paying one amount when the order confirmation comes through it is at the lower VAT free amount. It seems bizarre that there was such a backwards step for the checkout in how it handles these orders.
Please fix so that after a customer selects their shipping address the VAT is removed on the payment page so they can see exactly what they will pay before completing the order.
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Chris
Has this been completed?? We still have to manually refund VAT to each customer that orders outside of the UK. Seems like it should be done without our intervention once the customer types their non uk address in.
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Mason
Hi I have just tried a test order out saying I'm in france put my card in and order has gone through and still charges vat on the goods at basket stage as mentioned above very off-putting for customers. and when I open the order in POS the invoice still shows goods with the vat included but says vat exempt . this does not look to be correct thanks mason
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Ben
Mason: I believe from talking to CL previous to this being completed that this only fixes existing RoW countries that always had VAT stripped (pre-Brexit). The platform is still waiting on an update that means EU countries do not get charged VAT now. We are eagerly awaiting this and having complaints from customers. Hopefully the update will be rolled out soon.
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Ben Kippax
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I've raised a development task for this, Ben. Thanks for bringing this to our attention.