Items on back/special order cannot be ordered using Click & Collect
complete
E
Emma - Citrus-Lime
updated the status to
complete
Ben Kippax
Merged in a post:
Make Special Order & Pre-Order Items available for Click & Collect
B
Ben
I have been made aware today that customers are unable to place an order for special order items (including pre-order items set to be order able) via Click & Collect. It shows the attached screenshot.
We would like customers to be able to place orders for these items. As far as we are concerned if a customer knows the lead time then they should be able to order the items and collect when they are ready.
Could it be changed so these items can be ordered?
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B
Ben
Ben Kippax Please delete this thread as it is a duplicate of this: https://citruslime.canny.io/ecommerce-website/p/items-on-backspecial-order-cannot-be-ordered-using-click-collect
B
Ben
In turn this affects Pre-Order sales which work off the back of the special order functionality.
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Dave
100% required. It is madness to think that because an item is not available immediately (or not visible since it is not SIMable) that a consumer won't want to order it for collection in 1-2 days time or, as Mark points out, for C+C bikes
M
Mark Rose
This is really important to us as half our bike orders are C&C, and we know from experience this could go as high as 2/3. Currently we are not catering for how our customers want to shop, and also creating confusion, basket abandons and customer service contacts as there is no messaging built into the funnel to advise customers that home delivery is their only option. The answer is to open up C&C, not add messaging tho :-)
Ben Kippax
updated the status to
under review
Marking as under review.
We will have a discussion about this internally about its feasibility.
In the meantime please up-vote and comment if you are interested in this topic