Currently when a SIM order pulls through the despatch delay is added to the work order due date, which really helped when it was introduced. We would now like to move to a place where our customer service team can look at our web orders in Cloud POS and fully rely on it to highlight any delayed orders.

However, shipping cut off times and weekends are not respected on any orders due date in Cloud POS. This is meaning we cannot fully rely on the Due Date of an order to make sure all orders have left us on time as it is often out by a day or so.

For instance if we take the below example of an in stock (non SIM) order being placed on 01/01/2020:

1) Our shipping cut-off time for same day despatch is 2pm.

2) A customer places an order at 3pm and the website will correctly tell the customer it will be despatched the following day (02/01/2020)

3) As the cut-off time is not respected that order displays in Cloud POS with a due date of 01/01/2020. This means that day and the following it looks like it is delayed.

For our team to be able to fully rely on Cloud POS for order management they need the information to be accurate. At the moment they are wasting time cross referencing to check when orders are actually needing to be despatched (using the order confirmation emails etc), where they could be fully relying on Cloud POS (stock detail, pick list etc) if the below were taken in to account when setting the due date automatically: