S
Simon
Another call just now from a customer who could not work his way through the multiple screens on the citrus lime mobile checkout. He was frustrated and wouldn't allow me to talk him through the process over the phone - he had tried 3 days running and was convinced it was a site bug.
He was sure that he had to choose the delivery option and it was doing nothing. I think he was trying one step early to select it.
There is almost too information too early in the process - gives your delivery options, but you cannot pick them. Then asks for payment option to be selected in two separate screens.
It is a mess. I am not a UX expert, but this needs to be far more sleeker. This should be the very highest priority, not adding bells and whistles. It should be easy for anyone to use. Just give the information when needed, and don't ask more than one time for payment option to be selected.
I have taken calls a number of times in the past from customers and often they allow themselves to be guided through ... but this should not be necessary.
Please fix it. Urgently.
I know other requests were raised months ago, and some changes have been made such as guest checkout made more obvious and easier, which is good to see, but there is more work to be done.
Simon