Multiple submissions on contact us form | Voters

Multiple submissions on contact us form

complete

Richard T

Some customers are clicking on the contact us form submit button more than once. if it's done quick enough multiple emails can come through.
can you put a cool down period on the button so customers can only click it once please
(screenshot shows emails into our CRM system)
Thank you

September 15, 2025

This post was marked as

complete

Pete Baars

Exactly this yesterday. Happens more often than not.

This post was marked as

in progress

Suzy Weightman

marked this post as

planned

Suzy Weightman

Hi both, 
We noticed this issue last week and we've raised a ticket to address this - we think it's based on the Send Now button not being disabled immediately after the click. 
The fix is pencilled in for the November release of eCommerce. 
Thanks, 
Suzy

Mark Rose

I think the issue is that initially all you get after hitting send is a button appears to 'reset form' and there's a slight delay before you get the acknowledgement pop up: so people may be tempted to click again thinking not been acknowledged.