Multiple submissions on contact us form
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Richard T
Some customers are clicking on the contact us form submit button more than once. if it's done quick enough multiple emails can come through.
can you put a cool down period on the button so customers can only click it once please
(screenshot shows emails into our CRM system)
Thank you
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Pete Baars
Exactly this yesterday. Happens more often than not.
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Suzy Weightman
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Suzy Weightman
Hi both,
We noticed this issue last week and we've raised a ticket to address this - we think it's based on the Send Now button not being disabled immediately after the click.
The fix is pencilled in for the November release of eCommerce.
Thanks,
Suzy
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Mark Rose
I think the issue is that initially all you get after hitting send is a button appears to 'reset form' and there's a slight delay before you get the acknowledgement pop up: so people may be tempted to click again thinking not been acknowledged.
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