Multiple submissions on contact us form | Voters

Multiple submissions on contact us form

planned

Richard T

Some customers are clicking on the contact us form submit button more than once. if it's done quick enough multiple emails can come through.
can you put a cool down period on the button so customers can only click it once please
(screenshot shows emails into our CRM system)
Thank you

2 days ago

Suzy Weightman

marked this post as

planned

Suzy Weightman

Hi both, 
We noticed this issue last week and we've raised a ticket to address this - we think it's based on the Send Now button not being disabled immediately after the click. 
The fix is pencilled in for the November release of eCommerce. 
Thanks, 
Suzy

Mark Rose

I think the issue is that initially all you get after hitting send is a button appears to 'reset form' and there's a slight delay before you get the acknowledgement pop up: so people may be tempted to click again thinking not been acknowledged.