Return item from My Account / Order history section | Voters

Return item from My Account / Order history section

Richard Twinn

To make it simpler for customers, it would be great if there was a 'return item' option on the order detail screen, this could go through to a form where the customer enters some other details and it gets sent to a specified email address. it would help with efficiencies for returns!

June 5, 2025

Chris

The thought of this brings a tear to my eye! The number of calls, emails, messages and just anonymous parcels with a garment in boggles the mind... If we could get this champagne would flow in the customer service team. So much time is currently wasted with this.
Combined with reason codes and reports we could refine product listing based on customer feedback and reduce the number of returns and costs subsequently incurred.
This would have a huge impact.

Chris

Granted we'd still have to include something with the order to direct customers to My Account / Order History. Links on our returns page to the returns form hasn't doesn't consistent bear fruit...

Scott

Agree, customers are used to it and there is a degree of expectation due to Amazons presentation