add WhatsApp integration as an option to replace SMS
R
Richard Twinn
it would be great to also offer WhatsApp as a communication device between the staff and customers.
It could be used for customers to initiate contacts from the website instead of calling. As well as to be able to contact the customer when orders, workshop jobs are in.
Pictures and documents can also be sent via Whatsapp which would help a lot to.
Neil McQuillan - CEO Citrus-Lime
Merged in a post:
Whatsapp integration. No idea if this is the correct board! But being able to send Whatsapp, perhaps as a reminder for a repair collection.
N
Nikki
T
Tony Moffa
100% no one uses SMS anymore. We could then integrate it with WhatsApp business.
S
Scott
Agree as an ADDITIONAL service, as some people dont do whatsapp (old people like me)
S
Stefan Pinter
Hi,
should be a option, but not replace SMS. Still a few customer do not use WhatsApp.
T
Terry
Completely agree
I
Info
Yes!