Citrus-Lime Point of Sale

It would be really nice to reprint a receipt on Cloud POS days later or even weeks later. For example, If I need to reprint a receipt for a customer because they lost it and need a paper copy. At the moment, there is not an easy way to retrieve unless you go through the back office or reprint last receipt. So why not make it reprint from Cloud POS>View Card> Purchase History> View 40-Col Receipt. This is something that makes sense to add to the POS side and make it more accessible since it is used more often. I know Citrus has a button to reprint if you go through the back office but this request is when the customer has come back days later.

Having a personal to-do list for each sales person would be a great addition to keep notes and potential sales details and keep track of jobs personally.

We've had a few awkward moments where loyal customers have purchased items with reward points, then needed to exchange the item for something else, and the points don't show up on their account for quite some time after a refund, meaning they can't reuse them for the new purchase. Would be good to have the points update instantly after every purchase/refund.

Whilst on hols abroad, I noticed a lot of POS in various stores have a second screen for customer information, showing simple things like item, cost etc. etc. It would be great to have this on the POS to improve the customer experience and speed up processing times during peak hours. it could show offers/starbuys/email signup requests. a quick google image search shows something like this it could even be a 'cheap tablet' that links somehow to the terminal ID

(This applies to several area of the system, and wasn't sure where to best post it in canny.) We have recently switched on 2FA and have instantly had a lot of grumbles from our staff regarding the need to 2FA often. Going into backoffice, POS, CloudMT all require a 2FA prompt, and it seems this has a short expiration - if the login session expires, then the next login requires 2FA. Can the 2FA expiration be increased independently of the login expiration? Also can a small and easy UI improvement be made - to auto-focus the 'enter the code' input textbox after sending the 2FA code.

Would be really helpful to have the ability to create a refund for Amazon orders in POS and for this to be actioned via the API, rather than logging into Amazon seperately

Sometimes it would be much easier to void an entire transaction and start from scratch than having to return the entire transaction and start all over again. i.e. a forgotten discount, a wrong item entered or even entered twice.

The email on file for the customer may not always be the one they want used when having a receipt or gift voucher emailed. Suggestion: A pop up window showing their current email and a text box for an alternate email, with radio buttons by each indicating which to use for the transaction. Additionally, a checkbox that would replace the customer's current email with the new one as part of the transaction.

Please can you stop our keyboard shortcuts - they are not needed and keep popping up all the time which is really annoying

Bike leasing companies like JobRad issue a credit note, and an invoice from our side must not be created. To keep the inventory up to date, an order must of course be created and settled in the POS. It would be desirable to do this directly via the upload of the credit note created by the leasing provider. The total amount of the order would also need to be adjusted accordingly. For all orders, there are order numbers from the providers that can be used as references. It is also important to distinguish between the owner (leasing provider) and the user (rider). Since it is important for us to know the customer, we currently have the user listed as the buyer, which is legally incorrect. https://radmarkt.de/achtung-beim-verbuchen-von-gutschriften-fuer-leasingraeder/ Is it possible to adjust the system accordingly?