Citrus-Lime Point of Sale

I've had a customer return an item and would just like the refund balance put onto his reward points account. After a chat with Support, there is no function for this currently. I need to create a Loyalty Points Refund tender type and refund the item to it. Then I need to go into the Rewards account and manually add the balance as points. Can this be done with an automatic tender type? I don't know if you would ever sell reward points, but this might also be useful to someone.

Providing functionality for a text to be sent after a sale, one that could include a variety of communications, would be very helpful in keeping shops and their customers connected. The first step on this could be simply a tick box at the end of the transaction at the same place that you are asked about sending an e-receipt. Clicking "Send Text Template", could allow you to send a google/yelp review request to the customer, a simple thank you for shopping with us text, etc etc. This could be an optional text feature, utilizing specific templates, and should be set to a workflow that only can be started at the end of each transaction in order to control text costs.

Can we add an organisation field to customers? It will allow customers to be categorised by organisations such as clubs, or societies in addition to companies. Ideally this could also be filtered, so that (for example) preferential Customer Rewards multipliers for favoured clubs can be much more easily checked than is currently possible.

When using the Prize Wizard in BO 2.0, it gives you the option to download a file that can be edited & re-uploaded with any price changes required, however there is no option to download a file once the wizard is committed or scheduled. We often schedule Price Wizards ahead of sales and future price changes, and then provide other departments with a copy of the file showing what the new prices will be (e.g. for planning newsletters, shop stock levels) to allow them to prepare. After clicking 'Commit' on the wizard, there is no way to download these scheduled price changes, so if downloading the file is accidentally missed, the only way is to manually note down what the new prices will be, or wait until the wizard has been run. It would be extremely helpful to be able to download a file for scheduled wizards once they are scheduled.

we run 2 tills, 1 never has cash in it. with our old system we had the option to merge both or run singley (like yours). CloudPOS should know the card amounts and the user counts the cash in the same way, but only one batch report. Consider card takings for one day of £1000, £600 from one till and £400 from another, when matching the £1000 in the bank the next day we would have to create to card receipts of 600 and 400. makes things difficult.

I suggest you add employee number as an alternative to email when logging in to Cloud POS2. This is faster for the employee as well as in-line with back office login credentials.

Would love to see an option to print a small (non-40 col.) receipt (customer name + bike, etc) from the POS during intake in order to keep bikes neatly labeled prior to service writing

We have large families in our area, and they come in with multiple bikes at a time for repair. While it is imperative that we keep track of the work done on individual bikes, we also need the ability to ring ALL of the workshop tickets out on one transaction. Please add this to the system! (Our old POS that begins with an "L" allows for this, and it makes it much easier and more efficient.)

I really need this function, it's frustrating to have a bike on sale on our website that customers have seen already and when staff enter the SKU into POS it does not show it's discounted from RRP. Furthermore, it does not show the savings from the normal price on the receipt either. I've also had staff pricing items with the sale price instead of the usual price, so when the sale ends... there's a heap of stock incorrectly priced in the shop creating confusion. I know this has been raised already before, I am pushing for it and hoping to rally support - It's the ONLY thing lacking in my total love for Citrus-Lime.

I have two stores and run the X reports every night. I would like to turn OFF the printed receipts and cash drawer opening every day. As I can not be at both shops in the mornings to catch the receipts and close the drawers, I do not find it appropriate for my staff to view these printed reports. Even when I am at the shop closing a batch, I do not use the paper. It is a waste of money to buy the paper for this. How can we turn off the printing and drawer opening to protect our privacy as store owners?