Citrus-Lime Point of Sale

At the moment reason codes are listed on POS in the order they are created without a way to influence this. Please could you either change to be alphanumeric or add a sort order field.

When creating a new item, the Copy item function is really helpful and speeds things up. Could the data not be carried through to merchant tools? If creating a copied item the only thing reallly changing is the image…

Would save a lot of time if usernames could be selected from a list. Currently I have to enter a lengthy email address every time I log in to the POS.

While having multiple tabs open is a partial solution to this problem - being able to have some sort of, even partial visibility of the current workshop schedule while creating a workshop job in the POS screen would help the workflow.

When processing a refund for a web order, there is nothing that let's you know if you have selected the wrong tender type. A mistake that only gets flagged if the customer realises. A pop up box that warns you that you have selected the wrong tender type would be useful. Then, if you meant to, for whatever reason, you can continue. But if it was an error, then you can go back and correct it. Thinking about it, this would be useful on our retail tills too.

As per the Windsor Framework, from 31st March 2025, shipments from Great Britain to Northern Ireland will require specific details to be provided for customs. These details include: • A goods description for each item. • Weight (by item), value (by item), and country of origin must be specified for each item. • Optional: Goods categorisation by item. Currently, it has been suggested that we manually enter the item descriptions into the Customs Contents field for Northern Ireland shipments using the Courier Integration Module in Citrus Lime. However, this manual process is time-consuming and inefficient, particularly during busy periods. Additionally, it does not fully meet the new requirements outlined by Royal Mail, as it does not automatically capture or populate the weight, value, or country of origin for each item. Requested Solution: We would like to request a feature improvement to automate the compliance process for shipments to Northern Ireland. Specifically, we would like to see the following: Auto-population of the 'Customs Contents' field: • Automatically populate the Customs Contents field with the item description (as currently implemented). • Add weight (by item), value (by item), and country of origin to the Customs Contents field, ensuring full compliance with the Windsor Framework. Auto-check for shipments to Northern Ireland: The system should recognise shipments to Northern Ireland (and Guernsey/Jersey) and automatically prompt us to verify that all required fields (description, weight, value, country of origin) are populated correctly before proceeding. Optional Goods Categorisation: • Add an optional field to allow for goods categorisation by item, which is required in some cases but not mandatory. Benefits: • Compliance: Ensures shipments to Northern Ireland fully meet the Royal Mail’s Windsor Framework requirements. • Efficiency: Saves time by automating the population of mandatory fields. • Accuracy: Reduces the risk of human error when entering required details manually. • Scalability: Improves processing speed during busy periods, avoiding delays. We would greatly appreciate it if this feature could be prioritised, as the regulations come into effect on 31st March 2025. Thank you for considering this request. We look forward to your response and would be happy to discuss any further details if needed.

I can't help but think that it would be helpful if the Web Order No and the Order No were the same number. It can be awkward having to deal with different numbers in different areas of the system. EG. An online order confirmation gives the customer a Web Order Number but when they get their receipt, they're given the 7 digit order number. We've also just started using Courier Integration and the postage label has the Web Order No on it yet the pick list uses the 7 digit number. If we need to have both, is it possible that both numbers could used together in all areas?

We really need to stop Chrome saving and auto-filling in username and pin when switching cashiers. Any ideas?

'Set Receipt Comment' should read Set Receipt Comment - Visible Order Notes should read Internal Notes - Hidden

I'm going to raise this again as it has been some time since it was last raised, and garnered quite a lot of interest only to be refused. Customer orders a bike a £500 and a Helmet at £30. Customer then pays £150 deposit against the work order. Customer then says, actually, I'll just take the helmet now. If you then select the helmet to pick up and then go to tender it, the POS then asks for a further random payment, which must be calculated as some percentage of the total deposit, rather than just taking the £30 from the £150 already paid. We have our settings set that we do not require a minimum deposit so there is no reason for an additional payment to be made. This really feels somewhat amateurish when you find your self asking a customer if they've already collected an item.