Citrus-Lime Point of Sale

It would be much nicer UX and less fiddly and time consuming if you could assign Cloud POS users to multiple store and instead of having to logout and log back in from a different account they could select the store they wish to use in the top right (allowing easy "switching" between stores). If staff members need to: Move between stores to assist Help fix an error on a till Need to quickly assist processing something for another store remotely It is tricky for the team member to have to remember multiple logins (if not using their own device with saved passwords). I also think the store you are logged in to should be more clearly displayed on screen.

When a customer has a detailed question about how their points have been earned and used, there's currently no way to show them a chronological view of all the activity in their account. My suggestion: In the Customer Rewards Management Portal, combine the 4 separate Points Logs into one report that would be viewable and sortable like the Items search screen. Or, just an exportable/printable report that would show all transactions in chronological order, with a column for the running balance.

Some customers are more than happy to just stick their refunds on the rewards account as it saves coming in to tap their card or collect cash, etc. It would be a very nice option to have it automatically do this instead of manually. This would also allow employees who don't have access to the rewards database to update their points instead of writing it on a list for me to do when I am in

We have many customers who like to give us extra money to hold for them on account, or round up their sale to store money on account. Is there a way that we can add funds to a customers account through the POS Tendering it. Currently we can add funds to a customers account but there is no money to actually run that "add funds" through the POS, so we are just giving free money to the accounts. We would love the ability for a customer to give us $100 and have the ability to put it on account for them.

Is there anyway that we can turn off or edit the time frame before a user gets logged out of POS? We require our staff to hit CTRL+ALT+Y after each transaction so that we can track who is actually making the sales and creating orders. But we find that each POS Lane needs to do a full log in about 5-6 times a day. This isn't a big deal but its just super frustrating because its always after you enter your employee number and Pin that it then askes you to fully sign in again with email and password. If we could sing in completely once a day ythat would be great and then users can change as each transaction.

We need the ability to export all disputes (ongoing and closed) to CSV. Right now, this is a blocker for accurate reconciliation and efficient chargeback handling. Issues: No clear, consistent identifier for who the dispute relates to (customer name, email, or order reference). “Payment reference” shown in disputes does not match the CitrusPay reference on the transaction report, making it difficult to reconcile transactions. No reference to the original transaction date. No way to export a complete dataset of disputes, including closed cases. Required: CSV export of all disputes (ongoing + closed). Customer and order identifiers per dispute. Original transaction date. Key fields: amount, fees, outcome, reason, status. Ability to filter by date range and dispute status before export. This forces manual workarounds, slows down finance operations, and causes reconciliation errors.

Is it possible to have a storage slot column visible on the recall orders page?

It would be nice if the Tender screen also showed the Customers funds available on their account. Even though I don't use Credit, showing customers available "Credit" at tender might be use full for others. I'm new user to this system, Our old system handled Customer Deposit's a bit differently. So it's possible I'm missing something here.

If we can convert other order types to workshop jobs, we should be able to convert workshop jobs to other order types. Mistakes happen or workflows sometimes change. Having to recreate something because it was switched to be a workshop job when it should be a different type is wasteful and can cause record keeping issues.

We deliver to many rural property's and would be great to eb able to add what 3words location on the client card and on picking sheets etc