Apple Pay - Own tender type and Order Comment
complete
B
Ben
We have just had Apple Pay go live on our website. However there is not a tender type or Order Comment that specify's that the payment has been made in this way. It just pulls through as "Internet Order".
The 2 reasons we would like this split is that:
- Returning customer orders (refunds) is not clear for the staff. They now have to check in different areas of the system to confirm which "actual" tender type it is (SagePay or FirstData)
- Reconciling payments received is now harder (as 2 different tenders are going through as the same tender type (Internet Order) in Cloud POS).
My recommendation is that Apple Pay is pulled through with a new tender type (named either Apple Pay or First Data). If this is completely impossible then at the very least a Comment on the order (much like the "PayPal Status = Completed") would be useful for the customer service team (perhaps saying "Apple Pay Status = Completed").
Suzy Weightman
complete
P
PM
why cant the tender type be called Apple Pay as Citrus lime dont support Google pay, even the ecommerce website has something different again citrus pay
Neil McQuillan - CEO Citrus-Lime
Ben this is all sorted now is it not?
B
Ben
Neil McQuillan - CEO Citrus-Lime: Yes, there was the initial issue with no tender type at all, then it was resolved with a Mobile Payment tender type and "FirstData" on the Order Confirmation. Now it says on the Order Confirmation "Apple Pay" or "Google Pay". So to me this seems to be a final solution now.
T
Terry
I have the same issue with AmEx payments they all merge under the integrated payments tender type "card"
J
Jon Mayo
I have asked Citrus Lime to remove ApplePay from our site for now, which is a real shame. Just too many issues with not knowing the tender is Firstdata, banking and also no integrated refunds so processing these is not efficient. We'd also like customers to be able to get refunds in store for orders bought online so with integrated refunds this is straightforward but if one payment method doesn't do this then it's a non starter.
B
Ben
Since posting this the issue mutated a little. Instead of it going through as Apple Pay the amount now auto populates in Cash. This means we have constant end of day discrepancies as the packing team don't always spot it as they are used to everything happening automatically. It is quite an urgent issue as it causes constant problems so I am not entirely sure how it has been left in this state for so long.
J
Jon Mayo
Agree with all this, we have refunds processed on SagePay automatically but not on First Data / ApplePay and there is no way on knowing what method the customer has used when tendering / refunding. a) Refund the transaction on First Data when a refund is done on Cloud Pos and b) a new tender type as Ben has detailed.