Click and Collect notification
under review
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Paul
We need a notification for click and collect orders at the pos, yes you can run back office reports and get picklists and you can get email notifications, but unless you are checking emails every 10 minutes you are not going to see it. Many times i have had a customer walk in after placeing a click+collect order and we didnt even know we had it,
My suggestion is to have a pop up at pos, ideally this can be actioned by clicking on it which can produce a pickticked time stamped and logged with cashier name so that member of staff can take ownership of the order
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Drew Jordan
The ability to send click/collect order notifications to multiple email addresses would be nice too!
Neil McQuillan
Merged in a post:
Click and Collect notification
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Richard Twinn
We really need some kind of pop up in CloudPOS / Backoffice the will tell the staff there's a new Click and Collect order to be processed. it will greatly help customer satisfaction telling them their order is ready seconds after they've placed the order.
it will also avoid the 'forgetting to look at outlook'. you have a pop up for POS 2.0 for the tutorial. can you do something similar/use that for new C+C orders?
having it integrated would solve a lot of problems for us and the customer!
Neil McQuillan
Once Backoffice 2.0 is completed we plan to implement a system for preparing and notifying customers when C&C orders are ready. This will include prompts in the till when orders arrive.
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Richard Twinn
Neil McQuillan sounds great! thank you
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Adam Kappa
We would also find this helpful.
We're currently looking into better communication methods between our shop and the warehouse - I want everything to plug into our main system and not use third party stuff, so this would be great.
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Scott
Totally agree, it’s how the likes of Screwfix work, an instant (and in their case audible) notification of an order coming through.
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Chris
From a multi-store perspective it is even more of a faff since we might sell something in our smaller Beddgelert shop that only has one member of staff, where our warehouse/customer service team don't spot it.
Neil McQuillan
This is defiantly something we have plans for as Cloud POS 2.0 user interface beds in. We're going to build a general notifications engine into the POS and backoffice, which will definitely cover C&C orders, we are really excited by the idea.
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Ben
Neil McQuillan: Travelled to Canny to check on the progress of this as the team raised it this week. They noticed notifications for other things are now popping up in 2.0. Hope this gets worked on soon.
Nick Johnston
Neil McQuillan we have fallen short this week to two click and collects that were not in stock and customers had traveled to us. one item missing and one item was damaged and the last one. Why cant we edit the text, or at least turn off the message that says its ready before we have eyes on the product? After that we are thinking about turning off the service until the messaging is improved.
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Ben
Neil McQuillan Given that payment notifications are now a thing can Click & Collects behave in the same way?
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Fiona
In pos.citruslime.com/posux/pos.aspx is it possible to add Click and Collect into the WorkOrder Column? We have the same issue. Customers place C&C and expect it to be ready for collection straight away. There is STILL some message the customer get that says Your Order is Now Ready to Collect - which it isn't. Thanks
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Chris Keal
I also agree that as soon as you log on to pos, any orders that come through, pop up so you can action them . We don't all have time to sit on emails.
Neil McQuillan
We're very much focused on new POS user interface and the overhaul of ecommerce frontend so a solution based on email notifications is the route forward for at least the next 12 months.
It is possible to automate off the email notification to for example send an SMS using something like Microsoft Flow, however this is going to require someone with reasonable IT skills.
When the new Cloud POS user interface is completed this will definitely be addressed which is why I have left this open .
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Steven Graham
Neil McQuillan: If we could have the customer email in one of the destination fields, it would help with automation triggering from the arrival of an email. At the moment I'm using Zapier to parse the body for an email address and scraping it out, but it's unreliable
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