A
Adam Kappa
We need the ability to export all disputes (ongoing and closed) to CSV.
Right now, this is a blocker for accurate reconciliation and efficient chargeback handling.
Issues:
  • No clear, consistent identifier for who the dispute relates to (customer name, email, or order reference).
  • “Payment reference” shown in disputes does not match the CitrusPay reference on the transaction report, making it difficult to reconcile transactions.
  • No reference to the original transaction date.
  • No way to export a complete dataset of disputes, including closed cases.
Required:
  • CSV export of all disputes (ongoing + closed).
  • Customer and order identifiers per dispute.
  • Original transaction date.
  • Key fields: amount, fees, outcome, reason, status.
  • Ability to filter by date range and dispute status before export.
This forces manual workarounds, slows down finance operations, and causes reconciliation errors.