Faster tender screen options for cash sales
O
Olivia
Please can we have £20, £10, £5 tender button options for cash transactions?
Takes too long entering amounts into cash box to get correct change amounts and too many buttons to press to close transaction and get to next customer in queue in a busy footfall store.
Can we not just hit a £20 button that pops the till drawer then gives you option to print a receipt/e-receipt afterwards?
Really important for bricks & mortar stores, customers don't like to be kept waiting whilst we fumble with buttons and layers of options.
J
Julian Hollands
It would be great if we could set the default options for Pop cash draw etc for each till so that each one could have their own choice saved to speed up this process.
T
Terry
To speed up the process it will be good if we didnt need to untick the 2 check boxes at the end (its very annoying)
"Pop cash drawer? (Note: the till drawer will always open for integrated card receipts)"
"Link this transaction to a customer account and send an e-receipt?"
Neil McQuillan - CEO Citrus-Lime
Thats a good idea, and is likely not to complex to implement if we can find the space in the user interface. I'm interested to know if other retailers would find this useful.
G
Gary Ewing
Neil McQuillan - CEO Citrus-Lime - yes, definitely.
The cash box of the tender screen is a source of frequent mistakes. Imagine the scenario:
"Okay, you want to pay with a card? No problem"
click click click
"oh, the card machine hasn't activated".
(The cashier clicked through the checkout too fast and tendered the transaction as cash.)
I've been using CL POS from the beginning and I still do this at least once per week.
I've got really quick at processing a cash return to undo the error, and then doing it right.
Less experienced staff can't do this, and some might not even realise what happened. This causes Z-report and inventory errors.
For one-off purchases, as described above, it's manageable.
If a big workshop job is mistakenly tendered as cash, it can be a nightmare.
Please fix this by removing the "pay remaining" button from the cash option on the Tender screen. The space that the "pay remaining" button occupied can be used for a quick "£5", "£10", "£20" button - as per Olivia's original idea. If a customer pays £25, the cashier can click the "£5" and then click the "£20", or can just type £25 in the box just the same as at present.
Clicking "pay remaining" is a shortcut, but you've only got to make a mistake once to cost yourself more time than you'd ever have saved...
If a user says they aren't affected by this, they're just unaware that mistakes are being made that affect their Z-reports and inventory.
Cheers, Gary