Refund item to reward points / sell reward points
C
Cramlington
I've had a customer return an item and would just like the refund balance put onto his reward points account. After a chat with Support, there is no function for this currently. I need to create a Loyalty Points Refund tender type and refund the item to it. Then I need to go into the Rewards account and manually add the balance as points. Can this be done with an automatic tender type? I don't know if you would ever sell reward points, but this might also be useful to someone.
C
Chris
I believe next and the like offer this sort of thing if an item is returned late. Retaining the purchase and customer with the likely benefit of the customer buying something more expensive than the eVoucher/Rewards value. The business also gets to sell the product again.
Depending on how you use this feature it could be really valuable, it works for Next.