since we have to look up transaction numbers in the Receipt Journal, how about adding a refund transaction button right on that page. That way, we don't have to copy the transaction number, return to the POS main screen, scroll down to the bottom of the menu to Refund a Transaction and then type in the transaction number twice to find the receipt and select. Once I find the receipt in the receipt journal, it would be more efficient to hit "Process Return" when I'm on the receipt in the receipt journal.