Second screen for customer info
in progress
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Richard T
Whilst on hols abroad, I noticed a lot of POS in various stores have a second screen for customer information, showing simple things like item, cost etc. etc.
It would be great to have this on the POS to improve the customer experience and speed up processing times during peak hours.
it could show offers/starbuys/email signup requests. a quick google image search shows something like this
it could even be a 'cheap tablet' that links somehow to the terminal ID
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Suzy Weightman
updated the status to
in progress
Suzy Weightman
Hi all,
Just a quick update for you - we're currently trialling the first terminal in a store which has gone live today!
We're hoping to make this widely available soon, after a week or so of testing.
Transaction items are listed, and the image on the left is completely customisable so we've already got some great ideas of uses for this in-store.
Thanks,
Suzy
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C
Chris
Suzy Weightman Looks great.
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Scott
Its been a while and 23 votes is a great deal of interest, any movement on this Neil McQuillan - CEO Citrus-Lime as its becoming more commonplace. I went to an outlet shopping village a couple of weeks ago, and the majority of the retailers had screens to enter customer emails and name into. Clearly thats a site wide strategy, but customers are more used to it, and want their name and email spelt correctly, so a good customer experience too...
Neil McQuillan - CEO Citrus-Lime
Scott We are about to launch a new creditcard terminal / second screen product, its just going thru documentation in the helpdesk at the moment.
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Scott
Neil McQuillan - CEO Citrus-Lime awesome! Thanks for the update �
Neil McQuillan - CEO Citrus-Lime
Merged in a post:
Customer facing POS
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Specialized Germany GmbH Admin
Would like to have an option for a customer facing screen they're able to show on POS which doesn't show all of the cost prices and other sensitive data on
Neil McQuillan - CEO Citrus-Lime
Merged in a post:
Deaf-Friendly Customer Display
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Olivia
I’d like to have a customer facing display facility for tills running on the Cloud POS.
My previous EPOS till had a simple LCD display pole, I didn’t appreciate how useful it was until having to rely solely on verbal communication with customers and lip-reading with deaf customers.
It would be great to have the visual aid, giving customers confidence that their order is being understood correctly and ensuring that the payment process goes smoothly. It may also boost customer satisfaction seeing multi-buy offers and loyalty rewards being applied?
Expanding on the basic LCD display, I believe some systems can link to a tablet-style display & this could be customisable to some degree?? And maybe display instore messages/brand promotion while on screensaver mode…. dual purpose…. making the most of footfall and creating further sales opportunities perhaps??
Given the increased awareness and media coverage surrounding the experiences of the deaf community (CODA film, Rose & Giovanni on Strictly), I’d like to make every effort to accommodate others with needs different than our own.
Hopefully others will agree and push accessibility up the to-do list 😊
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Olivia
I've asked/voted for this a couple of times, as I think you both have, Scott & Richard :-)
(Customer facing POS - December 7 2023)
(Deaf-friendly customer display - July 15 2022)
Really a basic for bricks & mortar stores, (even the push-button-ker-ching cash register I started with donkeys years ago had a basic LCD display for a reason)
It gives customers confidence seeing their order totals when asking for payment and that relevant offers/vouchers have been applied.
As Richard suggested, it could run 'screensavers' when not in use promoting brand awareness/offers etc
Could the tablet idea even be used for customer own entry when requesting data? - minimising errors in taking down email addresses?
Is it an expensive/very technical problem to solve from the Citrus team side?...Or is it just not enough people voting for it?
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Scott
This was requested for the older RMS and would be such a great addition especially if you could also have an image highlighting offers when not in use.
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Olivia
I have also asked for this previously in assisting transactions with deaf customers but it would have multiple benefits for all users.
Expanding on the basic LCD display, I believe some systems can link to a tablet-style display & this could be customisable to some degree?? And maybe display instore messages/brand promotion while on screensaver mode…. dual purpose…. making the most of footfall and creating further sales opportunities perhaps??
It may also boost customer satisfaction seeing multi-buy offers and loyalty rewards as they are being applied?
This article explains it quite well I think;
Hopefully others will agree and push accessibility up the to-do list 😊
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Katie Bolton
Yes, please!!!!
I've requested this before.
Neil McQuillan - CEO Citrus-Lime
Thats interesting we have some plans in this area for the future, can you tell me what you'd like to display on this screen?
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Richard T
Neil McQuillan - CEO Citrus-Lime: this would be a nice to have. things i'd like to see are list of items on the transaction with pictures would be great, totals, options for promotions when no transaction is taking place. hope that's a start!
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Scott
Neil McQuillan - CEO Citrus-Lime: Being able to confrm an email address and mobile would reduce errors. We have had to mount a monitor on a swivel stand so customers can check we have entered correctly
Neil McQuillan - CEO Citrus-Lime
Scott: good idea but I’d be concerned about publicly displayed PII.
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