Tender screen - reduce errors, improve Z-report and inventory accuracy.
G
Gary Ewing
The cash box of the tender screen is a source of frequent mistakes. Imagine the scenario:
"Okay, you want to pay with a card? No problem"
click click click
"oh, the card machine hasn't activated".
(The cashier clicked through the checkout too fast and tendered the transaction as cash.)
I've been using CL POS from the beginning and I still do this at least once per week.
I've got really quick at processing a cash return to undo the error, and then doing it right.
Less experienced staff can't do this, and often don't even realise what happened, so they then repeat the transaction. This causes Z-report and inventory errors.
For one-off purchases, as described above, it's manageable.
If a big workshop job is mistakenly tendered as cash, it is less manageable.
Please fix this by removing the "pay remaining" button from the cash option on the Tender screen. The space that the "pay remaining" button occupied can be used for a quick "£5", "£10", "£20" button - as per Olivia's original idea. If a customer pays £25, the cashier can click the "£5" and then click the "£20", or can just type £25 in the box just the same as at present.
Clicking "pay remaining" is a shortcut, but you've only got to make a mistake once to cost yourself more time than you'd ever have saved...
If a user says they aren't affected by this, they're just unaware that mistakes are being made that affect their Z-reports and inventory.
Cheers, Gary
Suzy Weightman
Hi Gary,
Thanks for your feedback!
Just an idea (not intended to be instead of your idea) - one suggestion I've made to other users of the system before is to update the display order of your Tenders so that Cash isn't available in the quick options if this is causing issues with the wrong one being selected.
It would be hard for us to hide the button just for that tender, unless we added a configuration option against all tender types for this - as it's not fixed to have a description of "Cash".
Thanks,
Suzy
B
Bethel Street
Suzy Weightman Hi Suzy please can you advise how you change the display order of Tenders? thanks Matt