Warranty Cases - Recording them in CL
T
Tony Moffa
It would be very helpful to be able to record our warranty cases with all suppliers in CloudPOS. When entering notes in the Job Card or a 'Workshop Order' there are a few tags such as 'Awaiting Parts', 'On Hold', 'Fraud Check' etc.
Can we add a 'Warranty' option there and then be able to filter on these orders in the 'Order Line Status' view in back office? Or in Workshop, whichever is easiest?
This way, we can keep track of warranty's as currently sometimes clients come to us for an update then we realise the supplier hasn't actioned our request / return yet. It's hard to keep track of warranties on 20+ different B2B's so this would be an easy quick way to glance at outstanding ones so we know when we need to chase them.
Thanks
Shirin Sadr
https://citruslime.canny.io/citrus-lime-backoffice/p/customisable-order-status-reasons-on-customer-orders For the way we work, and to give this part of the system more flexibility to fit out business processes rather than the other way round, we'd prefer being able to just set the order statuses ourselves if this functionality was to be revised.
Neil McQuillan - CEO Citrus-Lime
As part of the Workshop 2.0 piece we’ll be adding extra statuses in, I suspect that will be available for all POS users not just Workshop ones.
This will sort your issue 🙂