SERIALIZED ITEMS -- VENDORS TO SELECT "SERIALIZED"
planned
P
Pismo Bikes Main Account and Email
Please remind all vendors that they need to select "Serialized" for all items that require proof of purchase and a serial number to activate or the warranty.
Example. I recently ordered 6 bikes from Velotric, inlcuding some models that I hadn't carried before. The SIM worked as advertised when I built the PO. However, when I went to receive the bikes into inventory, I noticed that the new models were not a Serialized Item, but a Standard Item.
Just a friendly reminder to the bike brands that if they want their bikes tracked by serial number (for the warranties), it would be very helpful if the Items were built as a Serialized Item.
E
Emma - Citrus-Lime
updated the status to
planned
Hi Toby
Thank you for this feedback. We already advise the cycle suppliers who provide product feeds through SIM that they can set items to import as 'Serialized' in order to guarantee the capture of serail numbers at the point of sale. Ultimately, the decision to do so or not lies with them, but we will respect items set to import as Serialized wherever present.
To help manage this at the retailer-side, we are going to make it possible to set a Category to create new items as Serialized by default (e.g. you could do this for all your bike categories in the Back Office). This would mean that even if a supplier hasn't set their items to Serialized, you'd be able to automate it on your side.
Secondly, if an item has already sold, you’ll be able to create a new version of it with a different type (e.g. Standard > Serialized).
Work is already in progress on both of these changes, and pending successful testing, we are targeting a release in mid-November.