Allow Adjusting of service reminders to maximise the features potential...
in progress
S
Scott
We are a very busy wintersports servicing workshop, and much like customers in bike leaving it until the last minute to get their bike serviced for an annual event, it would make the reminder system a GAME CHANGER if we could set the reminder timings to suit our business. So if we could have a variable one OR even one that says 10 MONTHS this way our more forgetful customers will be prompted to come in earlier and not 5 days before half term skiing!!!
The status was updated to
in progress
E
Emma - Citrus-Lime
updated the status to
planned
Hi everyone,
We're going to swap the service reminder scheduling buttons for a drop-down menu, with the option to create new custom timings and default to the previous choice.
We're planning to start work on this in the next fortnight, and pending successful testing, we're targeting an August release.
Thank you for taking the time to share your feedback and help us improve Workshop 2.0.
Suzy Weightman
Hi Scott,
In Back Office 2.0 we'll have the ability to select a specific date for scheduling a service reminder against a Service Item - this will allow you to select a date which suits your needs (i.e. 10 months).
Will this solve the problem for you?
Thanks,
Suzy
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Scott Hargrave
Hi Suzy Weightman better but still not UX friendly, as thats extra click and a calculation to use it, whereas if you could just have one customisable button from the current options, it would just be a simple click and go. We are somedays doing this 20-25 times, so it needs to be as seamless as possible so we can start finally using it.