Workshop Module

For high volume and production level workshops that have hundreds of hooks in their warehouses - knowing exactly where to go to pick up a bike can shave significant time off of their repair workflow. It would be helpful for the new workshop 2.0 to employ a hook in, hook out feature, that allows a service writer to assign a hook to a new repair, and a mechanic to immediately reference the location of that repair. Similar to bin location - but I imagine the field for hook would reference a (true/false) so as to keep two items from being placed on a hook simultaneously.

When it comes to a customer not showing for a booking or cancelling a booking, the only way to do this is to tender payment (obviously with zero sale/cost). This then shows the booking as completed on the scheduler, implying that a service/sale was made. It would be better to be able to cancel the booking, however, to mark it as cancelled or as a no show, in order to highlight them. This could be done using a different colour and not including the $ symbol showing a completed sale.

It'd be useful, in the workshop module, to have a way of booking off a mechanic on specific days with a reason other than Holiday. Perhaps the ability to customise the description. Thanks Matt

You can add a service item from within the workshop module which works well but you can't add the serial number unless you are in POS. The ability to add a serial number from inside the workshop module is a must.

Customers sometimes bring multiple bikes in for servicing/work together and want to be able to pay for this on one invoice/in one payment. It would therefore be very useful if it were possible to add multiple Serviced Items to one Workshop Job.

There should be a button on workshop jobs beside "save and close", "quick scan" etc which allows a workshop job to be deleted from the workshop module.

We dont need a workshop reminder as we service skis, it would be good to have the option to switch this pop up off, as its taking small but additional time, every time, completing workshop jobs and as we peak at around 30-40 a day, it adds up!

I have brought together all posts about better views by status or a planner view. This will be one of our top objectives in the coming workshop overhaul to ensure this feature is 'standout', so it will be easy to: See jobs by status (there are separate Canny's to expand the number of job statuses which we will also address. A planner view if you like Filter jobs by status Move jobs quickly between different statues

We would like to begin engaging with customers who have purchased a new bike after one month of ownership, it would be great if we could look back at the calendar or list view and "turn off" repair jobs , to just show the remaining jobs that have "bike build" ticked.

One of our mechanics was talking about ways to increase off-season service revenue. He was asking if there was a way to schedule specific follow-up recommendation communications to the customer. This would be outside of the normal interval communication. I schedule texts all the time on my phone when I'm up at odd hours so this got me thinking. A scenario: Customer just had a tune up done but didn't want to wait for parts to do a fork service. Message would be - 'We discussed doing a 200 hour service on your suspension back in July. Now that it's the off-season it would be a perfect time to get this taken care of.'