Going backwards
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Info
Can anybody tell me if they are happy with the new workshop module? every Mechanic we have are complaining about it. If you move jobs they appear as only a small box, you have to expand, the colour choice does not stand out. If a job passes and changes to red, you move that it is a line, with a busy workshop this will get lost. I don't think this has been tested enough to justify it going live. I am open to suggestions. When mechanics are spending more time to do their job, we are taking less money for the jobs they are doing.
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Emma - Citrus-Lime
Hi everyone,
Thanks for your input here.
As Matt has mentioned, we conducted a full beta testing period for Workshop 2.0 with a smaller group of stores, before making it available to everyone. We had weekly catch-up calls with those stores and made changes based on their feedback (for example, we released 18 changes on 11th Feb and another 11 the following week). After the initial beta finished, we had several months where everyone could try out Workshop 2.0 and submit requests for changes, before we made the 'full switch' on 1st June.
We're still actively reviewing feedback and making changes now, so we appreciate you taking the time to give us your feedback. I'll address your points in turn:
- "If you move jobs they appear as only a small box, you have to expand... If a job passes and changes to red, you move that it is a line" - these rescheduling issues relate to a bug, which will be fixed by our Development Team. Pending successful testing, this should be included in the next Cloud POS release on 6th July.
- "the colour choice does not stand out" - can you provide more detail here? Are you referring to the colour of job blocks in the Calendar view, for example? Or to the icons on those job blocks? Matt Morris - your comment looks to be icon-focused — is that right?
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Info
Emma - Citrus-Lime Currently, 4 out of our 10 staff is colour blind to some degree so the thin, subtle red pinstriping around overdue jobs is impossible to determine for them. If you are going to colour code something then it needs to be obvious. I appreciate the athestics but it really just needs to be clear and obvious what you are looking at, much like the teeny tiny icons. Just make them easy to see.
We have one staff member who has his screen zoomed in to try and make it easier to read and when you do this, the unscheduled jobs shift to the top of the page. Great!, until you try and drag them into the calendar as it doesn't scroll down the page when you start dragging making in impossible to do.
Also, you can't view the calendar when you have a job open like you could on the old workshop module, so if you take a query about another job eg a customer calls looking for an update, you have to close down the job you are working on, remembering to save or else you lose your progress so that you can see it in the calendar.
On the matter of saving jobs, I was certain that 'Autosave' was supposed to be featured in 2.0, or did I imagine that?
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Matt Morris
We were in the beta test of Workshop 2.0 group and I must say that we do like it overall. Your points are valid and my mechanics agree that it does take longer to do regular tasks that how we were doing things before. We too have jobs get lost, but for other reasons. But the clarity for the jobs they need to do is much better than other systems, there is just more work on the service managers side of the equation and the time they need to take to manage the jobs and flow is considerably longer, but only marginally longer for technicians.
But I do agree that the completed color and the thin red line and little icons are much more difficult than Workshop 1.0.
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Scott
I do agree that it needed a decent UX person who also understands the workflow process of someone who has or does work on a workshop! There are some obvious improvements around the size of what’s displayed and the icon use.
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Richard T
Scott maybe a joint feedback session over teams would be useful?