I am struggling with jobs that don't get completed by the end of the work week. If a job is not completed by the end of a day or week, it tends to fall off of everyone radar because it is no longer visible. Is there a way that jobs that are not completed by the end of a day or week can be automatically unscheduled so that they can be rescheduled again?

I find myself as the service manager, spending a great deal of time having to go through each teachnicians schedule and unschedule and then reschedule jobs that were not completed. The time isn't the biggest issue but the jobs that get forgotten or lost are the big issue.

With lightspeed I used to print out 40 col recipets of each order for each technicians and assign them that way (lightspeed scheudling is non existant). If a ticket wasn't completed I would just give it to them again the ext day and mark it as "do this first". I loved the allure of being able to schedule and assing jobs to techs but when we have 3-4 a week that get lost because they aren't completed in the day or week they were scheduled then this becomes a huge time suck for me. I do have 4 full time technicians and I'm scheduling dozens of jobs a week so, its not uncommon for a few of them to not get done.