Remove On Hold/Waiting on Parts on Completed jobs | Voters

Remove On Hold/Waiting on Parts on Completed jobs

planned

Christopher

When a workshop job is completed, the On Hold or Waiting on Parts tag should automatically be removed. Jobs still appear in the POS listed as OH or WoP whilst being complete. It doesn't make sense and clogs up lists when they are obviously not on hold or waiting for parts

November 25, 2020

Emma - Citrus-Lime

Hi everyone,
Thank you for your votes on this post.
We're keen to hear your thoughts now that Workshop 2.0 is live. As Suzy has already explained, every store using the Workshop Module will have a different combination of custom order statuses. This means clearing statuses when a job is completed may not work for everyone. Equally, we do not want to introduce additional steps/clicks into the job completion flow unless absolutely necessary. 
Here are a few example workflows for you to consider — please let us know if you have a preference:
add an additional configuration setting per-order status to 'Clear on Workshop Job Completion' (Yes/No)
an additional pop-up window / selection when each job is completed, explaining which status is currently assigned and asking you if you wish to clear it
an additional pop-up window / selection when each job is completed, explaining which status is currently assigned and providing a drop-down to replace it or set to 'None'
We welcome your comments.

Suzy Weightman

Hi all, 
With the new custom Order Statuses and also the new Board view which we are planning for Workshop 2.0, I have a few concerns about automatically removing statuses. 
One of the reasons for this, is that we want to keep the custom order statuses completely flexible so they can be used in any way and that this automatic removal of statuses might not work for everyone. 
Would an option to remove the status as you're marking as Completed, which is on my default, help with this workflow? 
Thanks, 
Suzy

Neil McQuillan - CEO Citrus-Lime

marked this post as

planned

Neil McQuillan - CEO Citrus-Lime

We'll address this as part of the upcoming workshop version 2.0 piece.